06-20-2019
07:09 PM
- last edited on
06-23-2019
01:01 PM
by
RogersMoin
I also cannot access Rogers Ignite TV on any browser on Mac (Chrome, Incognito, Firefox, Safari... used to be able to do so before, there has been an outage in my area and had to call to have my boxes rebooted/resynced, now cannot access ignitetv.rogers.com on Apple devices). I get this error message:
Please clear your browser's cache
Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.
(Error TVAPP-00100)
Mac OS Mojave
*Added Labels*
06-21-2019
07:01 PM
- last edited on
06-23-2019
01:02 PM
by
RogersMoin
Hey @Ashur!
Certainly an interesting predicament! I haven't come across this particular concern with apple devices specifically, but it is something I'm going to look into and work on testing. Are you able to confirm if the same issue occurs on an iPhone and/or iPad impacting all apple devices? Or does this only occur on your mac?
Thanks!
08-10-2019
05:49 PM
- last edited on
08-10-2019
06:26 PM
by
RogersZia
Right, but no idea how to fix it... making the service.... useless to me. Part of why we invested in this system was because the option to watch on the Mac in my office... It worked fine last month. Now we just get the endless clear cache message no matter what we do, and support is... well... unsupportive. Pls advise as to the fix as this is really frustrating
08-11-2019 06:28 PM - edited 08-11-2019 06:33 PM
Good evening @Bella78,
Thank you for joining the Rogers Community!
Sorry to hear you're having issues accessing the Ignite TV web portal. We definitely want to help you resolve it!
What troubleshooting steps have you performed so far?
Firstly, I would recommend you to reboot your modem. Resetting your Ignite WiFi Gateway (XB6) is a simple troubleshooting technique for solving common internet problems. Below are two different methods for resetting your Ignite WiFi Gateway:
Reset Using the Gateway’s Reset Button:
Reset Using a Web Browser:
1. While connected to your WiFi network, open an internet browser on your computer or device.
2. Enter https://10.0.0.1 and hit Enter.
3. Sign in with the following information:
4. Select Troubleshooting.
5. Select Reset/Restore Gateway.
6. Select the following reset options:
Are you able to access the Ignite TV web portal on any other Apple devices?
Looking forward to your reply!
RogersMaude
08-27-2019 09:38 AM
08-28-2019 10:01 AM
Hello, @Bella78.
Thank you for joining this conversation and sharing your experience with the Community. We are discussing a similar situation in a different thread. It could be an issue with the DNS servers, let us know if you are using your own router. You can also check the last post of the thread, Message 52.
Cheers,
RogersMoin
01-05-2021 12:13 PM
Hi Andy I'm having the same issue regarding the Portal using the Chrome browser Version 87.0.4280.88 (Official Build) (64-bit), and have had issues website says that "it looks like I don't have Rogers Ignite Services", I have had it since October of 2020. I do use the Ignite TV app with no issues on my android phone, but it is an inconvenience.
01-06-2021 01:01 PM
Hello, @Montrlboy10201
Thanks so much for providing us with the info. It is quite strange that the app is working but the website version is not. I see that you have also been having issues with the Ignite WiFi Hub app. These issues may be related to a MyRogers profile issue.
As per the previous thread, please send us a private message @CommunityHelps so we can take a closer look.
Not familiar with our private messaging system? No worries, click here.
RogersTony
01-10-2021 12:07 PM
02-02-2021
08:14 AM
- last edited on
02-02-2021
08:17 AM
by
RogersYasmine
Hi,
I am unable to access the Ignite Web TV when I am away from my home. I try to login into watch TV or recorded shows to the ignite website and I get the following error:
Please clear your browser's cache
Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.
(Error TVAPP-00100)
I have cleared cache and tried other browsers to no avail. Is there a fix for this issue? One of the reasons for going with and staying with Rogers was so I would be able to watch shows while I was away from home (still in the same province).
Thank you.
Kristin
02-02-2021 12:44 PM
02-02-2021 07:33 PM
That is the portal that I am trying to access and I get the error message.
Should I contact RogersTony directly?
Thanks Montrlboy10201.
Kristin
02-02-2021 08:54 PM
02-02-2021 08:59 PM
02-03-2021 08:38 AM
Hello @kristinlynnie!
Do you happen to have access to another computer to test this on? If clearing cache and other browsers don't work on one computer and we can reproduce the issue on another computer, then we know for certain it isn't a browser issue.
If using another computer results in no change, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.
Regards,
RogersCorey
02-04-2021 11:44 AM
Yes, I tested on 2 other laptop computers other than my own and two browsers on each and I still got the same error.
I will PM @CommunityHelps.
Thanks RogerCorey
05-20-2021
05:29 PM
- last edited on
05-20-2021
06:08 PM
by
RogersMoin
05-20-2021
05:32 PM
- last edited on
05-20-2021
06:08 PM
by
RogersMoin
It's working now.
07-02-2021 12:12 PM
Hello: I am having a similar problem. I have been trying to log into My Rogers IgniteTV, and keep getting the clear cache error message. I have tried every way imaginable to clear my cache, shutting down my laptop, signing in again and still getting the same message. Getting frustrate to say the least. Ray
07-02-2021 07:57 PM
@Ray0958 Welcome to the Community!
I just tested this and was able to log in and use the service without any problems. Are you a new Ignite TV subscriber? If you only just, just, just activated the service, it can sometimes take a day or so for all of the back-end services to become accessible from your account.
09-22-2021 10:05 PM
I am unable to connect to Ignite tv on my laptop. I keep getting the message-Ignitetv.rogers.com redirected you too many times. It was connecting fine two days ago. It doesn't matter what browser I use. This is frustrating because I'm used to watching sports on my computer. Please help!