I set up Carrier Billing a while back, and until recently have had no problems. I have a free version of an app that I'm trying to upgrade & charge to my bill from my mobile device (connected via LTE - NOT on Wifi).
However, I keep getting an error message saying that my method of payment has been declined. My account is in good standing (paid via automatic bank withdrawal every month), so there should be no reason for it to be declined. Does anyone know of any policy changes in the last few months that might affect this?
Should I delete the carrier billing option and set it up again? That's the one thing I haven't tried yet.
Solved! Solved! Go to Solution.
After many weeks of a run-around with Rogers.I called a third billing number (BOKU) which are the ones that support facebook & Google payment methods.....they (BOKU) told me that rogers does not support prepaid account billing for games. EG-On facebook if someone is playing say, some farm game and they want to purchase a decoration or other item for that game, they click on purchase so much farm cash for so much REAL money and then they will ask which payment method you want to use. On facebook they have it set up the same as google.You can pay via Credit Card or Paypal or use your cell phone account.NOW..I use to do this through my prepaid account.They would (facebook) would text me a link and ask if I still want to make this purchase and I send a reply in the form they ask..in this case it is just sending the letter Y. Once they recieve the text 'Y', it is then verified through facebooks 3rd party (BOKU) for mobile and the item you purchased is deposited into the game you are playing.
Now since they ( BOKU) told me that rogers doesnt support this type of payment any longer, I gave up and went to Telus.
I dont like using credit cards and I prefer not to use paypal neither.So Carrier Billing or Mobile BIlling was the only other good option I had.
Simple and the thing is Rogers didnt understand any of this.Not ONE person I spoke to there understood me. And this use to be allowed once upon a time. So tell me why Rogers employees , ALL OF THEM, INCLUDING TECH SUPPORT, had no clue as to what carrier billing or Direct carrier billing meant when they had it in their system for years????
My account balance is enough to pay, but whenever I try to make a purchase inside the games or via google play from my cellphone, it pops up a message
"Payment unsuccessful. Message from your mobile service provider. Charge not applied. Carrier billing unavailable for pre-paid subscribers"
It worked for me many times before.
Rogers does not support 3rd party billing anymore or direct billing.
Found that out months ago.
You want to use your phone to play google game apps and make in game purchases with your cell , forget it. Telus is the only one that I know of that still supports 3rd party billing.
Weird i was able to purchase some stuff for the Pokemon game in game purchase and added it on my Rogers Bill.. Been able to do it for Bejeweled and another game as well. I wonder how come some can't but some can. As you can see below, from My Rogers and Google account i am able to still get it.
Good morning @Brandonsv604,
Welcome to the Community and thank you for your post :).
Is the billing limit reset since you posted? Are you experiencing problems with in-app purchases on a specific app or more than one app? How is your billing set up?
Just need a little bit more info to assist you further.
Welcome to the Community and thank you for your post.
Can you please provide a bit more info about the issue you're experiencing? Are you getting an error message when you try to make in-app purchases? When was the last time you were able to complete in-app purchases on your current device?
Greetings and welcome to our Community @Hikushiru!
If you had carrier billing setup and it suddenly stopped working, we will need to take a good look at your account to figure out what's going on. I can definitely help with that.