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Coax cable down, how to report

I Plan to Stick Around

Last friday a tall delivery truck went around the corner of the street here and pulled down the cable to someone else's house, I can't tell exactly which one because not all of them have cable... Perhaps thats why it hasn't been reported or done yet.


Fire/Police were here and they put caution tape around the area, but it's still hanging over the fence and the grass on my business property...


I've tried for the past 30 freakin minutes to call and report this, being passed around from department to department, given 3 different numbers, and nobody seems to know how the heck to report it. Got passed to the Cable TV department, and they wouldnt take the info down because we don't have Cable TV here, just internet...


My business internet works, all I'm trying to do is get someone from Rogers to take this 30-40ft of wire off my fence & property.


How hard can it be?



***Edited Labels***


Re: Coax cable down, how to report

Retired Moderator
Retired Moderator

Hello HiVolt,


Thank you for reaching out and apologies for the delayed response.


We can definitely understand your concern with having downed wires on your property, especially for saftey matters.


I will have someone from @CommunityHelps, reach out to you via Private Messenger, so we can get this issue addressed as soon as possible.


Thank you again for your patience,



Re: Coax cable down, how to report

Who do i call to get a cabke line back up that was taken down

Re: Coax cable down, how to report

Hey @Aaronselig,


Thanks for posting your question and welcome to our Community Forums!


Downed wires are always a cause for worry, not only for the stability of your service, but more importantly, it's a safety concern.


You can always reach out to us here via Private Message, so we can get the ball rolling for you. Since you're new to the Community, if you're not aware how our private messenger works, please review this BLOG.


Look forward to hearing back from you :)!



Re: Coax cable down, how to report

I've Been Around

I have a Rogers cable down on my property.  Can you send a tech over to address this?

Re: Coax cable down, how to report

Resident Expert
Resident Expert

This is a Rogers forum. It is not "chat".  Here's a link with the many ways to contact Rogers. Click Technical Support and then choose your preference.

Re: Coax cable down, how to report

I've Been Around

On Adelaide St in Woodstock Ontario  a coaxial cable was run from a lamp post on one side of my house to a tree on the other side by workers in marked Rogers vehicles.  The wire has drooped down so low it is hovering at about 6 feet off the ground'  Its lowest point is right in front of my house. Someone from Rogers needs to come and re-raise the wire. 


(Removed personal information - RogersJo)

Re: Coax cable down, how to report

Hello, @snoog123


Welcome to the Rogers Community Forums and congrats on your very first post with us! 😁 I hope you're staying safe and sound. 


Thank you so much for bringing this to our much-needed attention! A downed wire is always a cause for concern with regards to safety and the impact on your service. Please feel free to send us a private message @CommunityHelps so we can have a gander into this for you. The details on how to send us a private message can be found on this blogLooking forward to hearing from you! 👍





Downed cable wires in yard!!

I've been trying to get a hold of anyone at rogers via phone and live chat and cant not get though. We had a bit of a storm here last night and I have the cable wires down in my yard. How do I get this fixed??

Re: Downed cable wires in yard!!

Good day, @EircLadouceur!


A warm welcome to the community and thanks for posting your concern! 🙂


It sure sounds like you had quite the storm at your end! We definitely want to make sure we get those cable lines re-secured and we appreciate the heads up on this matter.


If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.


Kind regards,