I am a Rogers VIP subscriber in Ottawa. Commencing yesterday evening, when I try to access certain channels, I receive a couple error messages. The problem persists this morning as well.
For example, the following is for Channel 41 (RDS):
One Moment Please
After about 5 seconds, the message changes to:
Channel Not Available
The channel is currently not available.
Please try again later.
Return to previous channel.
I followed the steps outlined in the Self Service portal, but no luck so I called the Rogers support number as directed (613-516-3819) and was walked through several processes including the complete rebooting of the Digital box from Rogers end.
Despite all our efforts, the problem has not been resolved so a ticket was raised (C27285632) as the customer service rep seemed to think that the problem was definitely a Rogers service issue.
It is important to note that not all the stations subscribed to with my VIP service displays the error messages. Some standard stations are also affected whereas some VIP stations are not affected. Below is a partial list of the stations that I am having the problems with:
I do not use a HD Digital box. I am using a Standard Digital box from Rogers (Scientific Atlanta).
Are there others experiencing the same problems or has a resolution been posted?
Thanks in advance.
I had a service call scheduled and the day before almost all my channels started to work again.
I cancelled the service call as I thought the problems had gone away. However, I still cannot access the Call Display Channel (ch. 975). This isn't a critical channel for me, so I have not rescheduled a service call.
I tried to plug directly into the wall as mentioned above, but it didn't solve the problems with ch. 975.
Here's a good news update! I finally got around to calling Rogers. They confirmed that both of my HD boxes were not sending a return signal back to Rogers whenever I tuned into an SDV channel. So they sent out a tech. He noted that both boxes did not have an IP address which indicates that there was no return signal (as above). So he checked the cable-in line and found something he called an "air filter" - at least I think that's what he said. It's a small (about 2" long) tube that attached to the cable just before the splitter. He said immediately that that was the problem. This filter was probably added by a Rogers tech years ago to clean up the signal. Before I bought the HD boxes, this was no big deal. But with the HD and SDV era, this filter prevents the box from sending a return signal to Rogers when you tune into a SDV channel. Anyway, he removed it and I'm functioning 100%.
S, if you're having a problem, check for this filter. The tech said that sometimes these are installed outside the house so you may have to look out there. He also said some of the less experienced techs may not diagnose the problem as they may be unfamiliar with this device. Apparently it's no longer used but may still be installed on many cable installations.