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Can't purchase data pass

lo_joyce
I'm Here A Lot

I don't have a regular data plan. In the past I would be able to purchase a 7 day data pass through the link www.rogers.mobile/pass . Just a week ago I tried to click on the link and it said the requested resource is not available. I called to Rogers and the tech support assistant doesn't know the reason. Is there anyone have similar experience and solution?

 

***Edited Lables***

41 REPLIES 41

Re: Can't purchase data pass

RogersGabrielle
Retired Moderator
Retired Moderator

@lo_joyce,

 

You can also purchase a weekly pass by doing the following:

 

-Text YES to 3282 to receive a link to purchase.

-Select Day or Week Pass.

-Enjoy internet access for the period you selected.

 

Hope this helps!

 

@RogersGabrielle

Re: Can't purchase data pass

I followed that procedure, however, after I click on the link it said the requested resource is not available. I even tried to turned off the wifi and it didn't work as well.  The phone I use is LG G3, and in the past I didn't have any problem with buying day pass for data. Can you help to inquire into this problem?

Re: Can't purchase data pass

With Wi-Fi turned off, what happens when you try to browse a website?

Do you get a prompt to purchase a data plan?

 

Let us know!

 

RogersMay

Re: Can't purchase data pass

lo_joyce
I'm Here A Lot
When I clicked the link with wifi turned off, it said unable to resolve the server's DNS address. And www.Rogers.mobi/pass is not available. I don't get a prompt to buy data pass : (

Re: Can't purchase data pass

Hello @lo_joyce

 

Just to confirm. Is your account postpaid or prepaid?

 

RogersSannecia

Re: Can't purchase data pass

lo_joyce
I'm Here A Lot
Always postpaid. Any thoughts?

Re: Can't purchase data pass

@lo_joyce,

 

Can you try the process below while you are connected to cellular data (WiFi off):

 

  1. Open a browser on your phone and type in rogers.mobi
  2. Click My Account.
  3. In My Account, click My Services.
  4. In My Services, click Manage Subscriptions.
  5. In Manage Subscriptions, click Add Subscriptions.
  6. In Add Subscriptions, choose Wireless Internet Options.
  7. Select Buy Wireless Internet Pass

 

This is an alternate method for purchasing the pass.

 

Hope this helps!

 

@RogersGabrielle

Re: Can't purchase data pass

lo_joyce
I'm Here A Lot
I tried and this what appears:

(Error)Wifi Detected
We are unable to authenticate you as you are currently on Rogers or Fido Networks. Please disable you wifi and launch your browser and try again.

I am actually using Rogers network, and why do I receive this message?

Re: Can't purchase data pass

@lo_joyce,

 

Please make sure you go into the settings on your phone and turn your WiFi off completely. At the same time ensure your cellular data is turned on so that when you open the webpage rogers.mobi, it should automatically load for you.

 

Keep us updated!

 

@RogersGabrielle

 

Re: Can't purchase data pass

Dear Moderators,

 

I have followed all these steps you guys have mentioned/suggested before. However you repeat the same message again and again without any new input to solve my problem!

I TURNED OFF MY WIFI COMPLETELY, TURNED ON MOBIL DATA, TYPED IN THE LINK TO rogers.mobi, BUT IT DOESN'T WORK!!!!!!!!   Very Frustrated!!

Re: Can't purchase data pass

@lo_joyce,

 

The error message you posted in message nine of this thread means your phone is still connecting to a WiFi connection.  What type of device do you have so we can ensure you are selecting the correct settings to turn off  your WiFi?

 

@RogersGabrielle

Re: Can't purchase data pass

MT10
I've Been Here Awhile

I changed to a new phone Samsung S8 plus, with a new sim card from rogers, using the same phone number. I am on the Pay-As-You-Go plan, prepaid. Everything else works fine for this phone, able to make phone call, send sms messages, use facebook, etc. but not able to connect to the site to purchase data pass.

Hope some one can help.

 

Re: Can't purchase data pass

Hello @MT10,

 

Thank you for your post and Welcome to the Rogers Community Forums! 😃 

 

Being able to purchase the Data Pass is important, I know how frustrating it must be that it's not working properly.

 

Do you get an error message from the website when you try to access it? Is your phone purchased from Rogers or another provider? Have you spoken to the Pay-As-You-Go team about this as of yet?

 

Keep us posted!

 

RogersTony

Re: Can't purchase data pass

MT10
I've Been Here Awhile

Do you get an error message from the website when you try to access it? It was trying to go to the site  rogers.mobi:8080/primary/daypass_page?atype=PRPD&brand=Rogers&dtype=SP&itype=i  , but wouldn't go any further. (I make sure the wifi was turned off.)  another site it also tried to go   http://datapass.rogers-fido.mobi/daypass/daypass_page.jsp?brand=rogers&dtype=SP&itype=i&atype=PRPD

Then a message  Please wait while we complete you request. If you are not automatically forwarded, please click on the link below   Data pass  

but still it wouldn't go further.

Is your phone purchased from Rogers or another provider? Phone was originally from Bell, got unlocked. Put a new sim card in from Rogers using my old phone number from Rogers.

Have you spoken to the Pay-As-You-Go team about this as of yet?  No, not yet.

Re: Can't purchase data pass

hkcl
I've Been Here Awhile

Rubbish, I have the same problem.  I travel Canada twice a year so I kept a Prepaid and store over $500,  I will give up Rogers and tell my friends not to use Rogers anymore.

Re: Can't purchase data pass

hkcl
I've Been Here Awhile

What can you do with 60MB a week ? and everybody in the world is talking about 1GB to 3 GB 30days pass

Re: Can't purchase data pass

Hello @hkcl,

 

Welcome to the Rogers Community!

Sorry to hear you're having issues purchasing a data pass for your Prepaid line. I understand your frustration, since 60 MB does seem very limited in terms of usage, but we would not want you to change service provider because we cannot find the data plan for you. It would be my pleasure to help you shed some light on this matter.

 

First, visit the Pay As You Go Add-Ons & Pay Per Use Rates page, and click on the "WIRELESS INTERNET 
ADD-ONS" tab.

 

If you do not want to go for a weekly pass, you can select one of your Monthly Data Add-ons:  

Monthly Fee $10 $15 $20 NEW $30 $50
Wireless Internet 100 MB data 250 MB data 500 MB data 1 GB data 2 GB data
Additional Usage $0.15 per MB $0.15 per MB $0.15 per MB $0.15 per MB $0.15 per MB

 

Let us know if you have any other questions!

 

RogersMaude

Re: Can't purchase data pass

spark227
I've Been Here Awhile

Hi everyone,

 

I was a bit late in paying my 100mb/month data add on in my pay as you go plan. But I topped up (in 2 transactions because the first one I mistakenly didn't top up enough) to the required amount, but the add on has not been processed. I called the self service number and the automated message says that Rogers could not debit my account and that the data add on has thus expired. Why couldn't it debit my account when I had the correct amount of funds? Did they automatically make it expire because they happened to check at a time when there wasn't enough funds (like in between the 2 transactions)? 

 

Usually when I pay late it's fine - they just keep saying I don't have enough funds and process my add on once I top up to the required amount. Anyone have an idea? Thanks!

Re: Can't purchase data pass

Hey @spark227,

 

Welcome to the Rogers Community Forums :).

 

For further assistance for this particular issue, it might be best for you to speak with one of our Pay-As-You-Go representatives.

 

Here are the steps to follow for you to get in touch with an agent to quickly address your concerns:

 

1. Dial: 1-800-575-9090.

2. Wait for language selection to finish.

3. Press option 4 for “General information”.

4. Press option 4 to “Contact Rogers”

5. Press option 1 to reach a live representative.

 

Their hours of operations are the following:

Monday – Friday: 8am – 12am

Saturday: 8am – 9pm

Sunday: 10am – 8pm

 

 

Cheers,

RogersCilio

Re: Can't purchase data pass

I tried . Nerver work. The page doesnt load.
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