Just curios if anyone has had there position in line move to shipped? i was positioned at 189 and i moved to 59 a couple hours ago, so i assume 130 have already been shipped! if they keep shipping at this rate then i should have my phone at launch! this is my first pre order from rogers, ive been a rogers customer for 19 years! i was an inch away from moving to telus just so i can get the apple watch - till rogers gave me a loyalty plan i couldn't refuse so i decided to wait it out and good thing i did!
I had a similar issue, with my cellular not working. I end up contacting Rogers through chat and they guided me through what to do to get it working, basically a lot of resetting on their part and then un-pairing/pairing and turning the devices off and on, on mine . The cellular does need a good LTE connection to work and the watch will try to use bluetooth or wifi first. I've only used 436 KB of cellular data on the watch so far and all of that usage was from testing the cellular after my chat with Rogers.
Mind you the chat with Rogers was a long frustrating one, (about two and a half hours) but I'm happy my cellular works now.
Mine shipped out the 12th and no updates from the store.
I've called asking if they got their UPS delivery and the response I always get is we will call you when it's ready. This is in midtown Toronto area.
@ashley-621 I did go through the live chat agent last midnight. It was as slow as painstaking as you describe it to be. For a moment I felt as if my cellular is back (and I swear it was), but afterwards it totally lost connection to the point after unpairing the rogers window won't load. I might call them once more today. Sighh.
@mangobug you shouldn't have unpaired the cellular plan from the watch.
All you needed to do to fix that 'not in use' error was have Rogers RE-REGISTER both your iPhone and Apple watch lines. The registration probably failed on their backend server when you originally added the smartwatch plan.
Now that you don't have a cellular plan connected to your watch, you'll still need them to re-register the watch and iPhone lines and after they do this you'll have to go through the activation process again. When you login to your rogers account through the watch app, it should give you the option to select your existing smartwatch number, add your 911 address data and you should be up and running.
Under cellular on the watch app, I'm assuming you don't have the rogers plan as 'not in use' anymore correct?
If anyone wants my 44mm silver that lives in the Ottawa area feel free to contact the Kanata 700 Eagleson store. I’m not going to pay $80+ tax more for the privilege of buying through Rogers than driving to me Apple Store. Not to mention the fact that Rogers is extremely misleading when advertising on my account “add a third line and get $10 off”. Since I only have 1 phone line, my iPad shows as the second line, it’s reasonable to conclude adding cellular Apple Watch qualifies. Nope. In total I’d be paying $365 + tax over 2 years more by going this route. Not would ever be worth it to anyone but to each their own. My pre-order is now up for grabs. Bye Rogers. Thanks for wasting 3 weeks of my time with this preorder nonsense.
@Jer78 What do you mean your paying $365 more going this route? The only difference is $30-$40 over buying it outright from apple but you also get 3 free months so it pretty much works out. Regardless where you buy it your paying tax for the device. When I got my device it's exactly what they said it would be $28 a month plus $10 a month for the plan (which adds 1 GB of data to the line). The monthly plan cost is also the same across all carriers.
LOL @ comparing the cost of the device only with the cost of the device PLUS 2 years of service
Rogers is charging $30-40 more for the device only, but you also get to pay it off over 2 years. In my opinion the 3 months free covers the $30 activation fee. So net, you can consider the $30-40 as interest over the 2 years. Not the worst deal in the world.
Or people can just buy direct from Apple and activate the smartwatch line on Rogers.