09-18-2018 12:01 AM - last edited on 09-18-2018 07:57 AM by RogersCilio
Just curios if anyone has had there position in line move to shipped? i was positioned at 189 and i moved to 59 a couple hours ago, so i assume 130 have already been shipped! if they keep shipping at this rate then i should have my phone at launch! this is my first pre order from rogers, ive been a rogers customer for 19 years! i was an inch away from moving to telus just so i can get the apple watch - till rogers gave me a loyalty plan i couldn't refuse so i decided to wait it out and good thing i did!
09-24-2018 12:00 PM - edited 09-24-2018 12:02 PM
I'm going to be cancelling my order as soon as I have the watch in hand. I ordered it from the Halifax Apple store and they have stock. Since Friday I went from 102 to 99 and this morning went to 98. Was waiting for a Grey 44mm.
09-24-2018 12:01 PM
371 grey.. hasn't moved in a while.
09-24-2018 12:10 PM
09-24-2018 12:14 PM - edited 09-24-2018 12:16 PM
Rogers statement clearly says that they will refund your $46.00 when you pick up your watch or if you cancel.
You can change your mind as long as your reservation is still in open status. You can just cancel your first reservation and create another afterwards. Your initial reservation fee will be credited back to your Rogers account. Once you've chosen a different device, the reservation fee for that device will be charged to your account.
09-24-2018 12:17 PM
@Nick36 first of all, lol for the rep telling you that they'll keep your reservation deposit if you cancel it. They obviously can't and won't do that.
second of all, its $40 plus 13% HST = $45.99
09-24-2018 12:20 PM
09-24-2018 12:21 PM
09-24-2018 12:28 PM
09-24-2018 12:33 PM
09-24-2018 12:38 PM - edited 09-24-2018 12:40 PM
@DaddyKool like i said, no point in them shipping something that they won't be able to activate on your account
I'd be shocked if they started shipping these reservations en masse before the activation system/watch cellular connection issues are sorted out
09-24-2018 12:40 PM
09-24-2018 12:56 PM - edited 09-24-2018 01:01 PM
09-24-2018 02:27 PM
I was not able to get my watch activated in store. The CSRs kept indicating that there was something wrong with my account preventing me from adding a line. When I tried through the phone and watch, I get a WS300 error.
09-24-2018 02:30 PM - edited 09-24-2018 02:32 PM
@sbradley33 the ONLY way to activate the watch is through your iPhone watch app. They cannot manually activate it.
And WS300 is the system error that's been plaguing everyone. It has nothing to do with your personal account. There's nothing wrong with your account. There IS something wrong with the activation system and the smartwatch cellular connectivity system (as a whole) in general at this point.
09-24-2018 02:42 PM
09-24-2018 02:50 PM
@sbradley33 yeah the people at the store probably don't have a clue about any of this Apple Watch stuff.
Honestly the best source for information on this rollout is probably right here on these boards (along with perhaps rogers Tech support if you have an open case waiting to be resolved)
09-24-2018 03:05 PM
09-24-2018 03:13 PM
09-24-2018 03:13 PM
I've just talked with the store that I am picking up my watch, and they said they don't have a date for when the watches are supposed to arrive. I then talked with a CSR and they said that the watches are on back order and might be another 4 weeks before they begin to ship. I mentioned to them that they should send out some kind of notice to everyone that has pre-ordered, as it doesn't sound like people know that.
Also, I asked what they queu was, as in was it for all of Canada or specific to the location. And they said that it should be per location, by the store that you are picking it up at. So with that, even if someone in another city cancels their order, we may not see a change in our status number.
09-24-2018 03:20 PM
09-24-2018 03:30 PM
Thanks for confirming the information, and letting me know that it is nation wide not store specific