cancel
Showing results for 
Search instead for 
Did you mean: 

Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

Well... I am calling it a night... But the agent I was just on with has confirmed with me that everything she has access to, as well as everything her manager has access to, says that our numbers will be re-instated. So I am just going to hope for the best... 

 

she also said that after creating a rogersdirect.ca account it can sometimes take 24 hours before you can re-login, especially when the system is as busy with new accounts as it is today. 

 

Night.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kaylee_frye
I've Been Here Awhile

Screenshot 2016-09-14 20.23.19.png

 

No change for the 7 Plus 128 Rose Gold except a couple days ago when I went from 54 to 53 (probably a cancellation).  The business reservation site is terrible.  I tried to reserve between 3:00 and 4:00AM on Friday but it wouldn't let me in, I had to call during the day.

@orangefreddie: The business customer support for Rogers has been stellar for me, way better and way more responsive than the consumer side of any of the carriers.  I hope they get you all sorted out.  Telus's business side is terrible.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

djn18
I Plan to Stick Around

My order shipped earlier this evening to the Rogers store and I got the confirmation via text and email.  Does that mean I should have it in my hands Friday?  

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

SabrinaMolella
I Plan to Stick Around
Yay! Rogers just texted me that my device has been shipped!
Do you guys think it will be in the store, ready for pick up Friday?
Btw, I've read so many parts of this entire forum and it's actually really helpful! 😛

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cici24
I Plan to Stick Around
Has anyone who ordered the phone as a new customer received a shipping email yet? Dying over here not knowing my place in line....

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

sfghdutryjghjhj
I've Been Here Awhile
Anyone with a 256gb matte black 7+ seen any movement? Gone from 94 to 92 tonight but still Open. Could they really have gotten so few?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @djn18

Yes it means you will get it Friday 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @SabrinaMolella

Yes the device will be at the store tomorrow and you will get it Friday is ur hands 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sfghdutryjghjhj

Again as explained before its up to Apple for the stock. So it's all up to them. Maybe more stock will come it tomorrow or Friday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

So it appears Rogers has received ZERO jet black phones? This seems strange to me and I'm surprised it isn't "news." If apple isn't sending any units to the phone companies they clearly have an unprecedented shortage of supply

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Jesse6
I've Been Around
I'm number 23 for 128gb jet black. When should I expect it?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Who knows. If the rumor of Best Buy not getting any jet blacks for months is true, I'm not sure how many Rogers could possibly getting

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nnbeej
I Plan to Stick Around
Apple just released a statement saying that jet black iPhone 7's where limited for pre order and sold out as on now. Great #28 for i7 128 no movement still open

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dsburfitt
I Plan to Stick Around
No movement, I'm number 8. Your movement was likely a cancellation!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @boduho

Again this isn't new to Apple. They did this with the Plus model last year and also with Rose Gold too. So Apple doesn't really make enough.

The Jet Black was known to be a low stock. My buddy this morning got a email from with Apple store manager telling him that the Jet Black will be back ordered and some pre ordered from their end might not get theirs.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jesse6

Honestly you might be lucky to get it on Monday. Unless Rogers get a small shipment in today.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

Anyone looking for a Jet Black for walk in will be out of luck from what Apple says. Also it will be hard to even get one..

" We couldn’t be happier with the initial response to iPhone 7 and iPhone 7 Plus, and we are looking forward to beginning sales through our retail stores and partners around the world.

Beginning Friday, limited quantities of iPhone 7 in silver, gold, rose gold, and black will be available for walk-in customers at Apple retail stores. During the online pre-order period, initial quantities of iPhone 7 Plus in all finishes and iPhone 7 in jet black sold out and will not be available for walk-in customers. Availability at partner locations for all finishes may vary and we recommend checking directly with them.

Customers can continue to order all models in all colors on apple.com. We sincerely appreciate our customers’ patience as we work hard to get the new iPhone into the hands of everyone who wants one as quickly as possible."

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Thanks for the heads up @Meowmix

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around

@Dsburfitt

 
How are you # 8 ifi'm #8? Which phone and model are you please?
 
im 128gb jet black regular 7 not +

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

aa10dd44
I've Been Here Awhile
Im number 2 for 256 gb 7 jet black. still open

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @aa10dd44

Hopefully everyone with a Jet Black gets theirs.