I was recently approached by Shireen from ambassador team about an internet offer of 1.5 symmetrical download/upload speed at price X. Today i have the service installed, but only the download service is 1.5, the upload is 50M only. The win back...
My phone roesnt allow collect cwlls. How do I change that? ***Edited Labels***
a few weeks back i upgraded to the ignite tv/inernet with the 2yr locked in price now i see when i log in that there is a newer offer that is lower then what i am paying now and was wondering would i be able to have that lower offer or will that mess...
I'm not trying to be rude but are there any English speaking Canadian born citizens working for Roger's customer service?I've been very unhappy that I pay over 100 a month for basic phone service and some data, I don't even have voice-mail and my pho...
This morning I noticed there was a new account opened under my name a post paid account, they did not even use my complete name but they still managed to do that this puts Roger’s security in question and it also makes me move to different company, I...
I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00. I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...
Been have issues with our internet loosing connection intermittently and it has progressively gotten worse for 3 weeks now. Reached out to tech and they identified the modem is failing. Told them bell is offering fibre on our block for $65.00/month, ...
My promo is ending Mar 2 - Rogers suggestion - Pay $20 more a month for services I don't want or need: End of promo's for loyal customers should include more than one "special offer" that is always more money. How about some other offers that MATCH...
Got my final bill after switching. It's rogers owing me 50 bucks. Thing is, I cannot find info on how I am getting this money back. I assume it should be via mail with a cheque, but I've been waiting for 90 minutes on support so they can tell me wh...
Just had "Lavish" of the ontario support team tell me to "sure please do" when mentioning the possibility of switching providers. I do not appreciate this from a support worker that wasn't able to answer a simple question and treated me different the...
2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers. Tried online, just before finalizing, the upfront always disappeared. Sho...
Hi I gave up Rogers connection in the later part of the year 2021, and couldn’t return equipment due to Covid restrictions until October 2022. I have an email confirmation from Rogers that they located the equipment in October 2022 and reversed the c...
How could we rectify this, I tried calling customer service at least 3 times, every time they will promise to transfer to Roger's credit dept. then the phone gets disconnected. How do I speak to someone from Roger's credit dept. ASAP. **Labels A...
I've been trying to use the Live Chat to reschedule an installation appointment, but each time I finish queuing and am greeted by a specialist, they can not see my messages. I am using Chrome browser on Windows 10 PC, I can see my messages but they c...
This is my Reference # i214xxxxxx regarding my reimburse money ,keep contniue calling 3 week Rogers customer service is saying will be deposit next day , it wad on Decmeber 17 2023. Calling gain last two days 1 hour wait time no response , look lik...
I have been trying to talk to a specialist on Live Chat, but there seems to be nobody there. Anyone with similar experience? Thanks **Labels Added**
I received an email from Rogers regarding recent changes to my account. The email says there are documents attached but they’re aren’t any documents attached. Can I email someone at Rogers to ask for these documents. I’ve gone thru the Anna route and...
Hi!I just ordered myself a new phone and a sim card. But it’s been a week, since I received any confirmation. I tried calling the customer care they told me that my account had been marked as fraud . So they further asked me to go to the store with t...
I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two. But now its January 4, 2024 and it hasn't been fixed. I know Rogers recently changed navigation on the...
I get a text message from Rogers (assuming ot's legit - no links to connect to, just instruction) letting me know that as a valued customer for 24 months they are upping my mobile data to 30GB. "Rogers Service Message: Hello xxx, we want to treat you...
