So on April 5 I applied for a temporary suspension starting from 2025 May 1st to Aug 1st, my regular data plan is 73.45 dollar per month but today I still received a deduction on my credit card for 73.45 dollar. I am super confused right now, am I no...
My plan is 25$ per month. So if I temporary suspended my plan for 2 months how much will I be charge ? and will there be anykind of refund of that charged amount ? ***Edited Labels***
I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...
My home phone, internet & tv were down during the ice storm/power outage. I just received my bill for the month of May, which is due around May 24. As always I have paid the bill. I have not been given a rebate for services I didn't get during the po...
Has billing method changed? Taken from my acct automatically, until now. Was told I didn't pay in March. I'm really really annoyed. This does not look on my my credit. Get it together, Rogers/Shaw. *Added Labels*
Been trying to return phone call receive from the office of president of communication with no answer NOT IMPRESSED WITH YOUR RESPONSE or lack of. HORRIBLE COMMUNICATION
Ever since I have had a my Flex 10 package whenever I try to change channels online it never works. I always get the message saying the problem is on Rogers side, however I can never change my channels. It has been this way for over a year? Can you p...
Shoutout to Sahil, the store manager at @Rogers Willowbrook Mall, for reminding me that customer service is dead.Came in with a simple billing question. He refused to help and said, “My job is to sell phones and plans. Period.”This how you treat cust...
Has this happened to anyone? I have 10 months still on my 24 months phone finance term. The phone suddenly appeared with a pink vertical line with no damage done by me. Posts on the Internet claim this is a defect with foldable phones. Motorola w...
Dear Rogers Customer Support,Hello, I had previously sent you an email regarding this issue. I purchased a phone on a 24-month term, expecting to own it once the contract ended. However, it appears that the phone was leased to me instead.Now, I’ve be...
I have not used this account or any Rogers service. Since beginning of this year, I've been receiving bills from an unknown account, X-XXXX-0724 (removed for privacy reasons), to my email address. I never made any purchases or used that account, I ha...
Hi, I have a cell phone plan for my Apple Iphone 13 that has far more data than I need. I am paying $110.00 per month. It has become too expensive for me and I want to downgrade to a less expensive plan but the online options do not show that suc...
Back around the new year (2025), I called to upgrade my phone to the S25 Ultra bundle with the Buds 3 Pro. At that time they said they couldn't find any bundle like this ... even though it was advertised all over the Rogers website. Now, over 3 mon...
My wife is paying $74 for 50Gbs BYOD. A coworker was just offered $60 for 130 Gbs and this includes phone payments. Bother are existing customers. how is this fair? *Added Labels*
I returned a phone in December and have noticed that although I cancelled the phone you are still charging me device protection. Why? That’s blatant stealing. Now I’m told I can’t get a refund. What a joke. I’ll be cancelling all services and see ya ...
Dear Rogers Customer Service,I am writing to express my concern regarding billing issues on my account after requesting a change in my plan.Before leaving Canada at the end of February, I contacted your customer service team and requested that my pla...
I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...
I am trying to return a device as I need to cancel my line but Rogers store told me to call customer line and calling customer service doesn't help, they say they can't do it before end of the term. What's the best way to return the device and sa...
I have been on hold waiting for someone to pick up on the 1-866- Rogers1 line for 1 hour and 57 minutes-I was already disconnected by Rogers “due to high volume” 3 previous times today.Is Roger’s not offering support anymore?My call is with regard to...
The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue. I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...
