Resolved! Customer Service Wait Times
Just killing time...been on hold now for 1hour, 10 minutes. Really quite incredible, but when a company with 2 others have a virtual monopoly why should it care about customer service. **Labels Added**
Forum Posts
Customer Service Hanging Up
I've been calling customer service for a week and the system just hands up on me. This isn't customer service. I called back today and now I've been on hold for over 20 mins. Would it hurt them to put in a feature to let us know how long the wait wil...
Error when changing sim card
Hi everyone! I'm trying to change my eSIM to a physical sim but I keep getting this error no matter what device I try it on. Any help would be appreciated, thank you!
Resolved! Authorised User
Hi,How can I add an authorised user to my rogers mobile account ?Thanks **Labels Updated**
Return home internet modem
Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...
I was promised 3 months of free internet as a new Rogers customer.
Что делать, когда консультант пообещал вам 3 месяца бесплатного интернета, потому что я новый клиент Rogers, но они взимают плату.What to do when a consultant promised you 3 months free internet because I am a new Rogers customer but they charge a fe...
Resolved! Contact Number for Bulk Services Upgrade (to Ignite)
My condo is upgrading to Ignite and I'm supposed to call a specific Rogers number to get my current TV and internet services upgraded, but I haven't received the mail I was supposed to and I can't find the specific contact info anywhere on the Contac...
Feedback - Frustrated with Rogers’ Constant Plan Upselling?
Every time I try to upgrade my cellphone, it refuses to let me keep my current plan! Instead, it always forces an upsell, which is absolutely ridiculous. I don’t need to pay more for a plan I don’t even fully use—I just want to upgrade my phone, not ...
Does Rogers Internet Price Increase affect Bundled Services and Discounts?
Good Morning, We currently have the following package from Rogers and we are wondering if the $7 internet price increase would impact us (e.g. would our bill increase by $7 per month)? Or, would the price remain the same (e.g. our pricing is guarante...
Cancel Roam Like Home
Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that. My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00. There must be a simple way to prevent that so...
Resolved! Sudden increase in Monthly Bill!
I just received my invoice and it has increased. I have no additional charges, ie long distance or overages.Has anyone else experienced increase out of the blue? So frustrated with Rogers. I've been a loyal customer since 1992. What I expect is a rea...
Imaginary third party extra usage charge.
It is very simple. Rogers has been using baseless excuses to increase my bill. In fact, Rogers increased my bill and did not honor the contract deal From 107.34 Cad a month to 112.99 on the grounds that The 5.00 Cad (across Canada call charge that ...
Service cut off for stage 4 cancer patient
On the way to the hospital, I needed to talk with my cancer team in Toronto. Unbeknownst to me and without any notice, Rogers had cut off all service. It literally was my lifeline. I had a payment arrangement and kept it up, but Rogers said it was n...
Cancellation
Good dya Sat on the phone yesterday for 45 minutes with a phone rep trying to cancel my FIL Ingite TV, with permission from the account holder, my MIL who verified it all.The rep just could not figure it out. We verified everything, account holder, a...
Is there any forum for Rogers Business?
I know it's not the right venue but I'm hoping SOMEONE at Rogers can help. Without Twitter/X (which I am not using) there doesn't seem to be any way of getting help with a business account. I've currently been on hold for 35 minutes. Is there a foru...
Cancellation due to non serviceable area
When i extended my internet plan last year, asked the representative if there would be cancellation fee due to moving out within 2years and she said no! Even had a chat with another representative a few weeks ago regarding the samethings, he said no ...
Continued billing after phone plan cancellation
After moving away and cancelling my phone plan in January I have been notified out of the blue that I have a new payment of $70 required by 2nd March, even though upon logging in to the My Rogers app it says that my account has been cancelled. Given ...
Cancelation Fee and you don’t service the area
We recd a bill 343.92 for cancellation fee. We wanted to stay with Rogers but where we moved to you do not service. How is this fair in charging us when you cannot provide the service .
Setup Service Fee Complaint
In September 2023, my wife and I were both eligible for hardware upgrades and, being customers for more than 45 years and a former staff member I was well aware how to process one online. We met all the requirements, but through 70 attempts over the ...
Advice to people thinking of Rogers - surprised cancellation fee
Surprised cancellation fee. Just want to pass of information to anyone thinking of signing up at Rogers. Was offered a package with Rogers home, internet and tv in December of 2024. Was a good package with a credit. Was informed I could cancel anytim...
