Not cancelling my account
I want to cancel my rogers account trying hard to connect with chat option but they dont connect intentionally to not to cancel account. ***Added Labels***
Forum Posts
Billing problems
Spoke with a kind women at the president office saying my case had been closed and resolved once I had made a one time payment, was told to ignore other if there had been another bill that showed up with a total on it but I keep receiving emails and ...
Better offers with Rogers or should I switch
I recieved an outrageous bill for Rogers mobility after finding out my discounts were ended. I didn't even recieve any courtesy call or email to give me a heads up of my discounts ending. However, I got a call from another provider and they're offeri...
can't make account changes
No matter which computer I use or browser, or even my phone app, I can not access links on the rogers website, they error out on me. I am unable to make any changes to my account and this is frustrating to me as wait times are long on the phones and ...
Billing issue
I switched from legacy cable to infinity end of Jan 2025. Received my first infinity invoice in Feb 2025 AND also billed for my legacy service in Feb 2025. Called support was advised we were not charged for the cancelation of legacy as we moved ov...
Rogers setup my PAD without my consent, and scammy customer supports
I ordered 2 Rogers phone lines through preferred partner, and I canceled one of the order within 15 days, and never activated the other phone line. But somehow Rogers is able to setup the Preauthorized Draft without my consent, and has been charging ...
Billing
I have been a Rogers customer for more than 20 years. I changed my cell phone from Samsung galaxy 22 to the new galaxy 24fe back in October 2024 because they had a great promotion. Due to my long loyalty to Rogers, the manager of the Rogers store pro...
Service Levels
Wondering what has happened to the service levels:Unable to connect using the chat app - get cut-off.Unable to connect by phone - get cut-off during business hours.
Resolved! Migrated from legacy ignite internet & digital TV to new Xfinity but myRogers still shows old services
Hello! First time posting here so hoping I've got the right forum! I finally made the move to Xfinity on Friday! My account previously had the legacy ignite 300, a digital tv box and standard landline home phone. It took a few customer service reps t...
Returning equipment from two waybills in one box
Hello,We had some equipment to return. For some reason, we had two mailing labels sent with two lists. I put everything in to one box and sent it together. Now i am worried that they won’t realize the equipment was all from us and wont credit our acc...
Rental price increases every couple months
When I signed my 2 year contract the price was to be fixed for the 2 years. About 6 mos into it, the monthly price started to increase. When I called it about it, I was told only the bundle is fixed, and they can increase the rental charges whenever ...
Bundle cheaper than internet alone??
I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract. After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's less than what I'm paying now just for internet. The a...
Worst customer service I've ever had
I was trying to port my number to a new carrier because rogers wanted to charge me $90/ month. The rep was incredibly rude and condescending. They're more concerned with pushing mastercard sales than helping people. Why in the world would I want a ro...
Return a Phone
so I have spent over a phone trying to get a Waybill so I can return my phone I went to a store and they told me I have to call they DO NOT RETURN PHONES this is horrible I think its time to return this one and go to a places that will help there c...
Charged for WiFi hubs not being returned.
When I called Rogers back in January was to cancel my Crave subscription and to update my tv channel package. When I got my recent bill I saw a charge for $100.00 plus tax, so $113.00 charged to my account. So I called support and asked why I was bei...
Terrible Customer Loyalty
When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
Installation Charge For Moving
I’m not sure who should I reach out to get a resolve problem.I moved to a new house, and need to move my wifi too. Therefore I made a phone call to requested. The woman requested me to ordered an agent to come for help. Do I need to? She said I need ...
Pricing and Promo Incorrect?
I just added a line to my existing account yesterday , under my dashboard its 35$ with a 10$ off a month discount, I got the confirmation email but it stated it was going to cost 35$. I called, I was on the phone to care dept for 1.75 hours. with no ...
Returning equipment deadline?
Hi everyone, I recently cancelled my internet service but still in middle of my billing cycle (my current cycle ends on March 17).I received instruction on Feb 28 email from Rogers stating that I need to return equipment within 7 days to avoid charge...
Roaming
Hi, now I’m in the abroad.So I already turn off the rogers’s e-sim.But I got an email “it’s gonna start roaming service “ I don’t want to use that.I tried to contact you with chet, but you were keep saying it’s not business hours. But I contacted you...
