International long distance included in plan?
Hello .I would like to know if Aruba is covered in the 1000 minutes of long distance calling included in my calling plan on my cell phoneThanks **Labels Updated**
Forum Posts
cancel device protection plan
im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too. *** Edited Labels ***
Promo Renewal
I am a long-term (~30 years) Rogers residential customer. Every year, I call them and renew my promotion (Cable, Ignite Internet, Home Phone). I had a 2-year promo coming due in July, so I called in mid-April to renew. All of the past 5 years or so, ...
Moving - Can't move my plan?
I recently moved from a cockroach infested apartment to a new condo. I informed Rogers I am moving. They told me they do not offer my internet plan and modem in the new apartment. I was told to cancel my plan. I spoke to a manager and they said I wou...
Name Changed without Permission.
Hi all,Several months ago, I submitted a legal name change for my account and everything was updated properly. But recently, after getting a new phone and 5G internet at a Rogers store, I noticed that my name has reverted back to the old one without ...
Credit reporting
Rogers sent me to credit for one missed payment that I paid only 5 days late and paid the penalty the late payment fee and they still sent me to credit and a few months later it is still negatively affecting my credit rating and hasn't been removed. ...
Business account
I have personal cell phone number and I want to transfer this number to business account. So I wanna about fee and other charges and I keep my personal cellphone plan or I have choose new business plan. Plz let me know. Thanks
address change on bill already received
I just got my Rogers bill 3 days ago. Yesterday, I realized I need to change my address on my license as soon as humanly possible (as I moved recently) so that I can get a background check done for new employment. I need a phone bill and pay stub. So...
Resolved! PAYMENT TO OLD ACCOUNT
I recently discovered I made 2 payments to an old Rogers account when I was getting past due notices on my current account. How do I go about getting these payments applied to the correct active account? Anybody able to help. I can't even get any...
It looks like you’ve already requested a device upgrade....
All I want to do is upgrade my phone. I called Rogers and ordered one on March 30th, received the info and after waiting a week for the delivery status realized my online account was suspended. I spent over an hour on hold yesterday just to be told t...
Overcharged for non request of extra bundle
On my last bill I was charged for Super Sports Pak which i did not request. ***Added Labels***
Rogers Lost My Money and Say They Won't Help Me Find My Money They Lost
Rogers accepted payment for my April 23, 2025 bill from my old bank, now Rogers says they lost the money. Really frustrated because both Scotia Bank and Rogers confirm Rogers recieved the money. How ever now both parties are saying they will not he...
Immediate Request to Cancel Rogers Internet and Phone Services
Dear Rogers Customer Support, I am writing to formally request the immediate cancellation of all my Rogers services, including both internet and phone. For the past two weeks, I have been attempting to contact your customer service multiple times dur...
Ghosted my Roger’s
So I have had called them 3 times in the last 4 hours and each time got hung up on without even getting a chance to talk to someone waited for all in all about 15 mins and then call ended and I wish I could add photos here so I could show how it went...
Can't exchange channels
What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please? ***Added Labels***
Prepaid (PAYGo) Ending, Comment Regarding Credits For Balance.
The Prepaid (PAYGo) section of the forum has been closed, but I wanted to provide the following information on that topic. After extensive negotiations, since I had a balance in my prepaid account last year, I was offered a credit by OOTP (Office o...
Please get more agents.
Problem solved, maybe. The agents are helpful. We need more of them. *** Edited labels ***
Resolved! 5G Infinite Premium + Travel
Hey, I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are. Like most I got an offer in my account to "upgrade" to a loya...
Promised but did not helped!!
Dear Rogers Customer Support,I am writing to formally raise a complaint and request a refund for an incorrect cancellation charge applied to my account.I was previously a Fido Home Internet customer while residing in Kitchener, ON. When Fido disconti...
questions about temporary suspension
So on April 5 I applied for a temporary suspension starting from 2025 May 1st to Aug 1st, my regular data plan is 73.45 dollar per month but today I still received a deduction on my credit card for 73.45 dollar. I am super confused right now, am I no...
