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Upfront Edge - Returning Device, do you need the box?

Dan45
I've been here awhile

Hello,

 

My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks! 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: Upfront Edge - Returning Device, do you need the box?

RogersYasmine
Moderator
Moderator

Hello @Dan45 !

 

Thanks for posting your Upfront Edge question in our community! Although, it would be great if you still have the original box and accessories available to be returned with your Upfront Edge device, it is not mandatory. The main thing of concern is that you return the device in good working condition, as described in the 'Upfront Edge Terms' provided at the time of enrollment. A device in good work working condition must:

 

- Be fully functional and free from damage.
-  Power on and navigate to the home screen.
- Accept and hold a charge.
- Have the ability to perform a factory reset.
- Be free from physical damage (for example, no broken/cracked front and back glass, punctures, dents, blemishes, dark spots etc.) Note: Customers who enrolled in the Upfront Edge program prior to August 14th, 2022 can return the device with broken and/or cracked back glass.
- Be free from liquid/moisture damage and there cannot be any missing components (for example, missing battery, battery cover, SIM/media tray, buttons, etc.).
- Have all accounts, passwords and any activation locks removed and/or turned off (i.e. Find My iPhone, Google, Find My Mobile, and firmware passwords).

 

For more info on the Upfront Edge program, check out our FAQs

 

Hopefully, this helps!

 

RogersYasmine

 

 

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5 REPLIES 5

Re: Upfront Edge - Returning Device, do you need the box?

RogersYasmine
Moderator
Moderator

Hello @Dan45 !

 

Thanks for posting your Upfront Edge question in our community! Although, it would be great if you still have the original box and accessories available to be returned with your Upfront Edge device, it is not mandatory. The main thing of concern is that you return the device in good working condition, as described in the 'Upfront Edge Terms' provided at the time of enrollment. A device in good work working condition must:

 

- Be fully functional and free from damage.
-  Power on and navigate to the home screen.
- Accept and hold a charge.
- Have the ability to perform a factory reset.
- Be free from physical damage (for example, no broken/cracked front and back glass, punctures, dents, blemishes, dark spots etc.) Note: Customers who enrolled in the Upfront Edge program prior to August 14th, 2022 can return the device with broken and/or cracked back glass.
- Be free from liquid/moisture damage and there cannot be any missing components (for example, missing battery, battery cover, SIM/media tray, buttons, etc.).
- Have all accounts, passwords and any activation locks removed and/or turned off (i.e. Find My iPhone, Google, Find My Mobile, and firmware passwords).

 

For more info on the Upfront Edge program, check out our FAQs

 

Hopefully, this helps!

 

RogersYasmine

 

 

Re: Upfront Edge - Returning Device, do you need the box?

(Post has been merged to this thread by moderator)

 

Hi
Can you return your phone without the box the phone is fine works awesome I have the charging cord that came with it just my box got destroyed and peed on by one of our cats

Re: Upfront Edge - Returning Device, do you need the box?

Hello @Jelliemoon !

 

Thank you for visiting us in the Rogers community and congrats on your first post! That is quite the dilemma! 🙀

 

For the answer to your question, kindly have a peek at the Accepted Solution provided above.  Please remember that you can always complete a 'Search' before posting your question, as other members of the Community may have already asked or answered your question, or discussed the same topic previously. 😊

 

Cheers!

 

RogersYasmine

 

 

Re: Upfront Edge - Returning Device, do you need the box?

djrobinn
I plan to stick around

do I need to return the power cable with an upfront edge return. is it a big deal if I don't? thank you.

Re: Upfront Edge - Returning Device, do you need the box?

Dan45
I've been here awhile
I returned nothing but the phone to the store, no issues at all.
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