I purchased a new Motorola SB5101 from an online US vendor to replace my
SB5100 rental unit. I've talked to 4 agents over the past week trying to
get it activated with no success (my call got dropped with the 3rd
agent). The 12 digit Customer S/N on ...
@RogersAndrew, Firstly, my thread is regarding the supposedly supported
SB5101. Secondly, what do you mean exactly when you say "The only modems
that can be added are the models already in the Rogers inventory." Are
you saying that Rogers will NOT su...
@DWR It appears that the OPs in the other two threads are not having any
more success than I am. Not good. Hopefully RogersHemal can sort this
out internally and get us all fixed up. A bit like the old "Who's on
First" skit. If I wasn't in the middle...
@RogersHemal I had a chat session via the link you posted. Sadly, it was
another exercise in frustration. The person on the other end (someone
named Joanne) said she could not not add MAC addresses and that I would
need to contact Technical Support. ...
Thanks for the links - I found them as well myself after I made the
original post. I spoke to a Rogers tech support again re. the SB5101. He
confirmed that Rogers does indeed support the SB5101, but apparently not
all unit serial numbers are in their...