Rogers Community

Ive been having problems on and off with my connection over the years, I have called tech support and they schedule an appointment, only for the internet to magically improve right before the technician comes out, making me cancel thinking its nothin...

I am currently on a family plan, I am looking to have my own account but keep my same phone number (same address, im not moving).   Can this be done, are there any charges that I have to worry about, and can I do this online through the Help Chat or ...