Rogers Community

Alex4161

I have noticed that I have had frequent pixelation and sound drops on Channel 9 Yes TV for over a week now. Other channels seem to be fine but this one has it often. Is there a transmission problem going on? Thanks ***Edited Labels***

Alex4161 · 02-04-2023

We are Roger's customers for well over 30 years. I have the Rogers XB7 modem on a 500 Mbit plan and the Ignite Premiere Package. We have 3 people in the house (2 seniors) who don't use the internet much except for TV watching, Internet Browsing, an...

Alex4161 · 02-03-2022

I have a snowbank which has the rogers green enclosures below as well as some other equipment. Lately, I have seen many kids climbing the bank and I am worried they are going to damage the equipment and kill my Ignite connection which took a LONG ti...

Alex4161 · 11-22-2021

We had a area outage yesterday and it took some time before the service was restored. This morning the connection seems to lag on all wired/wireless devices. looking at the modem signals, I see that I only have 2 downstream channels listed: Index...

Alex4161 · 04-16-2021

I have a few devices that are on IP4 (one of them being a laser printer) and every 2 days, the IP address changes, and I have to reconfigure the win 10 IP port address which is really annoying. I went into the router and set the IP4 lease time to 50...

Alex4161 · 02-13-2023

Good Morning @RogersCorey That cone has been there for quite some time now as others on the street told me. This would be inline with the issues I have been having as well. I believe I provided you all my info in the previous email exchange.

Alex4161 · 02-12-2023

It looks like one of the issues I am having is that the signal is coming from this box up the street (near 106 Lavery Trail, Scarborough, ON M1C 4Z2) that has a broken cover and is full of water. When can Rogers fix this?

Alex4161 · 02-07-2023

Update: I had another tech visit on Monday Afternoon and he replaced the wiring line in my home and removed the 6db return pad on the line and opened a maintenance ticket to review the levels and make the necessary adjustments.

Alex4161 · 02-04-2023

@Datalink I rebooted the modem about 1 day ago as I was not able to watch any tv shows and no channels were loaded. I don't have the signal levels before Friday. I had a tech visit earlier this week when he swapped the modem and changed one of the ...

Alex4161 · 02-04-2023

Thanks, Datalink. I sent them a message. The signal levels are as follows. When I have TV/Internet issues, the uncorrectable count goes very high:Index4567231891011121314151617181920212223242526272829303132003334Lock StatusLockedLockedLockedLocked...

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Sound Drops and Some Pixelation on Channel 9 Yes TV

Problems tuning to various channels with Ignite TV and Lagging Internet for over a month now

Getting a sign that says Rogers Equipment Below and not to climb on the boxes/snow

slow speed after area outage

XB6/XB7 Modem - IP4 DHCP Lease time keeps defaulting to 2 days

Re: Problems tuning to various channels with Ignite TV and Lagging Internet for over a month now

Re: Problems tuning to various channels with Ignite TV and Lagging Internet for over a month now

Re: Problems tuning to various channels with Ignite TV and Lagging Internet for over a month now

Re: Problems tuning to various channels with Ignite TV and Lagging Internet for over a month now

Re: Problems tuning to various channels with Ignite TV and Lagging Internet for over a month now

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Re: Pixelated images on Roku Streaming Stick and 1...