Rogers Community

The worse part is while talking to the IT, they transfer my call multiple times and all of a sudden the call dropped without solution

Where can the agent find the date? On the phone and he is not aware of such date?

Installed the ignite tv couple of hours ago but but still no tv. Very frustrated. Have to wait for IT to open tomorrow and check and schedule another time to come and have a look. How do I change the activation date on the modem? Getting error XRE-00...