After waiting for what I consider to be a reasonable period of time, I
have concluded that this particular forum is no longer relevant. While
many customer questions have been answered by other customers, the
commitment by Rogers Staff to contribute ...
Please advise when Rogers will offer the Motorola 6120 DOCSIS 3 modem
for the high speed tier services. I have been told different stories by
Rogers reps since December 2009. They claimed the modems were being
tested but as of July, they still do not...
Can I expect this update without having to agree to the BETA software
agreement? Hello Community Although many of the users in this thread
have received the firmware update already, we are happy toannounce that
the new firmware is now in deployment a...
@RogersHemal Are you telling us the CSRs will now accept a MAC address
that the customer supplies and will actually place that address in the
database which will allow the customer to use the modem he purchased
from a third party supplier? This is th...
@RogersHemel I expect that the only MAC addresses that would normally
show up in your system are those from modems purchased by Rogers, and
scanned into your inventory for rent or resale. This is the issue. Not
all modems are bought from Rogers. Thir...
@RogersHemel Is it possible that one of the Moderators can meet with
Rogers CSR dept and get some sort of standard policy established
regarding adding compatible modems such as the Motorola SB 5100 series?
In several threads, either you or one of you...