The answer to your question is right in front of us. The upside (cost savings) of them not staffing themselves for inbound calls is greater than what they expect in customer defections. You can go to Bell, but you'll get the exact same thing - they b...
It's gone beyond any sort of reasonableness on Rogers part - its insistence that they not make agents available to speak about their account. I cannot find a number that does anything other than direct me to a recording message that isn't relevant to...
