That is one way, but if we complain to the tech team then customer tickets get generated. And if enough get generated for a specific issue it should start raising RED FLAGS up the Rogers chain of command. Tickets are monitored by management.
Do you have access to the SETTINGS screen?? Tech Support keeps telling me to COLD BOOT the boxes (unplug for 3 minutes and then plug them back in and allow them to totally reload and reboot) but still doens't show anything. Have NO ACCESS to Parenta...
This release wasn't properly Q&A'd. As of Jan 3rd there have three additional updates to fix issues like icons/metadata for the pictures of items you have recorded or are going to record, the ability to actually view your recorded programs in a seri...
Really surprised that Rogers didn't perform a proper Q&A before releasing this product. Fortunate for our home the recordings have not been lost. BUT the main PVR device will not allow the playing of recorded items, even though I can see them listed...
