That is one way, but if we complain to the tech team then customer
tickets get generated. And if enough get generated for a specific issue
it should start raising RED FLAGS up the Rogers chain of command.
Tickets are monitored by management.
Do you have access to the SETTINGS screen?? Tech Support keeps telling
me to COLD BOOT the boxes (unplug for 3 minutes and then plug them back
in and allow them to totally reload and reboot) but still doens't show
anything. Have NO ACCESS to Parental...
This release wasn't properly Q&A'd. As of Jan 3rd there have three
additional updates to fix issues like icons/metadata for the pictures of
items you have recorded or are going to record, the ability to actually
view your recorded programs in a serie...
Really surprised that Rogers didn't perform a proper Q&A before
releasing this product. Fortunate for our home the recordings have not
been lost. BUT the main PVR device will not allow the playing of
recorded items, even though I can see them listed....