Hello Rogers / @CommunityHelps
How are we supposed to change our rogers.com password????
There seems to be a bug on the MyRogers page such that if a login does not have an account associated with it (Postpaid or PAYGO) - then you cannot access th...
Hi Rogers,
I changed SIM card and later device at the start of December.
Suretap has helped me with reregistering the wallet and setting up the Suretap wallet again.
The Rogers Prepaid card has not been resent to my newly recreated wallet.
Sureta...
Hello,
is anyone else have problems with their Roger's Bill after they made a switch to the a format which launched this month?
I received a notification email that my bill was ready, so I signed in as usual to download my bill.
There is no d...
Has anyone else had probvlems with international SMS messages being sent....
Since early April - (when I had an update to Suretap or my BlackBerry OS I believe) - I've seemed to have been sending SMS messages without my knowledge on each reboot of ...
I reported an issue where incoming caller id would display number but no name on wireless device. (Samsung Galaxy S2 LTE).
When I put my wife's SIM in the phone - it works fine - she receives the name.
They double check my account provisioning (f...
So much for 'end of last week' estimate. Suretap called me again today.Apparently what is broken is still not fixed (they've been telling me since start of December this has to do with a Roger's server being down or not working). Suretap believe it ...
Hi @OLDYELLR Thanks for responding. Agreed - I don't envy the reps either! I've spoken to a few reps that know their stuff and were as frustrated as me! One even repeating, "I can't believe they just closed the ticket without making any notes!". B...
Hi @NEILSMALE1 this isn't entirely true. Rogers have been helping people (including in this forum) to resolve their issues and get their accounts working. Rogers have a history of mistakes though as a result of both underestimating the impact of a ch...
thanks @RogersMay hopefully someone will work on fixing that at some point - it's poor from a security point of view to have to give your password to someone else. I sort of cheated and borrowed a PAYGO account for the 5 minutes I needed to change m...
@RogersGabrielle, @RogersMay, @CommunityHelps FYI - I heard from Rogers OOP today that, yes - there is a server that is down affecting Rogers Prepaid Mastercard. It is expected to be back up by the end of the week - and at this time affected Suretap ...
