Just an update on my case, do what I did and get OOTP involved with your case if you have had several techs and senior techs over and havent had your issue resolved. The cable leading to the pedestal was damaged (all of the techs refused to say this...
@Datalink So today I was told there is definately nothing wrong with the line coming to my house apart from a low signal, so they will recommend to give me RG11 when they bury it to avoid any unecessary signal loss. Apart from this I asked him so wh...
Thanks for the information. Yeah the cable box is nothing special. I was testing the shortest run possible from the box to my modem, no splitters etc and I can see most of my channels are in spec and close to 0dB on the down side but some are just -8...
So today a maintenance crew got dispatched after I had the case escalated and it looks like they fixed the low signal for the neighbourhood. Unfortunately I am still getting intermittant drops hundreds of times a day and the last remaining piece of e...
Ok so I was speaking to live support and had them run a signal check while I was experiencing bad signal drops so they could document it. Apparently new modem firmware was rolled out this week and patch notes were not yet released. Apparently there ...
