Yes. That is the most annoying part! This needs to be fixed and is at Rogers’ end. It’s due to loss of audio channels (namely Center frequencies). It’s NOT your audio systems. Don’t waste your time messing with your settings or trying to troubleshoot...
Same with us. Took a while to figure out. Put your ear to your Center Channel speaker. No audio, right? Yeah. That’s why. It appears recordings are downgraded which results in loss of center channel despite the receiver showing e.g. 5.1 Dolby Digital...