Totally agree with you Rogers employees are trained to make these statements Check out this news story explains alot https://www.cbc.ca/news/business/rogers-employees-pressure-to-sell-1.4481128 or just google rogers complaints
had similar problem for almost 4 weeks after getting it installed. spent hours on phone hours with tech visits. problem seemed to resolve itself after last major area outage. dont expect much of a break on your bill unless it was down continuosly fo...