Speak to a manager guys. I had same problem and to get it fixed you need the back room team to take care of it and they'll monitor it for you. They even gave me credit without asking the next month it was added again. Escalate to manager and if doesn...
I love how Rogers gives these pre written scripted reply. We understand your frustration but blah blah blah.How about you guys fix the issue instead of writing politically correct replies.How many people have to be affected before Rogers realizes. Ho...