The port LED at the back of the modem was flashing green. The cable was replaced and now the port is flashing amber. We are now getting the expected speed results on speedtest. Thanks so much for the help.
Package Rogers Ignite 100uRouter Model ASUS RT-AC66U Firmware Version 3.0.0.4.376_3754
4 Gigabit LAN PortsModem Model CGNM-3552 Hardware Version 1A ...
