Have you tried calling Rogers? It can take upwards of 45 minutes to get through, you often are on the phone with someone who doesn't have the authority to make decisions.
We hate the new look too. It's actually hard to read the screen. Wish they had tested this whole thing more. Hate the new look plus all our recordings are wiped out.
We have the same problem. All of the recordings are gone. There is a series that we record and then watch it all at once. Also some movies and other miscellaneous stuff. Really not impressed at all. We pay a fortune for the TV package and now don't g...