For future refences, please try to factory reset the modem first, then set it up again using the proper settings (wpa2-personal and Aes cipher) and monitor. If the same issue persists, you can try swapping the modem or reach out to us ...
Just a quick update that the Rogers Online Security now supports windows 8 computers.
1) Rogers online protection basic : suits casual web users who want that extra bit of support to help protect their computer and data. Protects ...
I also suggest trying access the Rogers webmail at mail.rogers.com to test the email and password. Then just confirm the same email and password in the email client (outlook, windows mail, mac mail...).
Hope this helps!