After numerous visits Rogers sent a tech to check the line coming into the house, a new install BTW. He checked the connections and found the connection at the pole waterlogged. He reconnected to another connection point and all intermittent connecti...
I have all new equipment including a new modem which replaced one that is less than 1 month old. New line drop is 1 month old. I have had random internet disconnections since the service was installed. 2 techs checked so far, had a service ticket iss...
This info may be useful. I use a music streamer connected to internet using wifi. When the TV screen goes black the Music streamer also freezes. After a second or two I have to restart TV and streamer and they work fine. It seems like the hub drops t...
I spoke to Rogers support on the phone. They have tested the connection and all seems to be fine. The issue is random on all receivers. They have escalated the issue and said I will hear back in 24-48 hours. Seems this is a known issue, but no specif...
