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534 results
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Time Shift Channels

by Dan_Kaz in Account Support
yesterday
yesterday
We currently subscribe to the Sports pack channels, which include the time shift channel package. If we cancel the sports pack, what is the cost of the time shift channel package?   *Added L...
Labels:
  • Labels:
  • Channel Lineup

Mizzpelled last name

by Abruneau620 in Account Support
Wednesday
Wednesday
Is there a way I can change the spelling of my lazt name? The sales person zpelled it with an O inztead of EAU and I really don't want to be stuck with that for the rest of the contract.   *...
Labels:
  • Labels:
  • Billing
  • Customer Service
  • My Account

Cancel Roam Like Home Service

by RN00000 in Account Support
Monday
Monday
Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that. I am on wifi in USA and am not using any data service. I am using my mobile phone i...
  • Tags:
  • Account support
  • Roam Like Home
Labels:
  • Labels:
  • Roam Like Home

Business account

by Ir31 in Account Support
2 weeks ago
2 weeks ago
I have personal cell phone number and I want to transfer this number to business account. So I wanna about fee and other charges and I keep my personal cellphone plan or I have choose new business pl...

PAYMENT TO OLD ACCOUNT

by pm1688 in Account Support
2 weeks ago
2 weeks ago
I recently discovered I made 2 payments to an old Rogers account when I was getting past due notices on my current account.   How do I go about getting these payments applied to the correct ...
Labels:
  • Labels:
  • Balance & Payment
  • Customer Service
  • Late payment charges
  • Payment

Is this legit number from rogers.

by Khushwinder7118 in Account Support
‎03-21-2024 06:53 PM
‎03-21-2024 06:53 PM
Received a call from 888 967 5578, asking for personal details to validate account. Is this really from validation department or fraud?     ***Edited Labels***
Labels:
  • Labels:
  • Customer Service
  • My Account

Bought out remainder of my contract

by Iklein in Account Support
‎04-14-2025 10:07 AM
‎04-14-2025 10:07 AM
So my bill was 120$ for a very basic plan, so I decided to buy out my remaining 1 year contract and switch to Bell. With what info I was able to get on the VERY confusing app, I was expecting my fina...
Labels:
  • Labels:
  • Billing
  • Cancellation
  • Charges
  • Device Balance
  • Financing
  • Save & Return

Order Xfinity Internet Service But No Account Numb...

by riniboo in Account Support
‎04-15-2025 08:27 PM
‎04-15-2025 08:27 PM
I am an existing Rogers wireless customer for 20+ years and I need new Internet for home.  Yesterday, I logged into my account to ordered the Xfinity Internet 1GB home internet.  Everything...
Labels:
  • Labels:
  • Activation
  • Billing
  • My Account
  • MyRogers

Porting number from Telus cell phone that cannot r...

by lmu1 in Account Support
‎04-15-2025 07:30 PM
‎04-15-2025 07:30 PM
I need to port my Telus mobility number to my Rogers cell phone. The Telus phone no longer works and can't receive texts to do the text verification. I spent 2.5 hours on hold with Telus waiting for ...
Labels:
  • Labels:
  • Activation
  • Dual SIM
  • Port-In
  • SIM Card

Retrieve my previous phone number

by Lakhwinder915 in Account Support
‎04-15-2025 02:52 AM
‎04-15-2025 02:52 AM
Please help me retrieving my original number. I am a business owner and that number was my primary number. I was changing number for line added but it changed my primary number. I am going through hu...
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