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285 results
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PSA - Rogers is charging you $50 to see the EPP pl...

by Velaar in Account Support
Monday
Monday
So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee".  While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligib...
Labels:
  • Labels:
  • Activation
  • Billing
  • Feedback
  • MyRogers
  • Registration

account log in problems

by disillusioned23 in Account Support
Tuesday
Tuesday
For some reason I cannot log in to our account to view billing details, just the spinning circle on the screen..... Was fine last month and all the previous months for the last ten years or so. &nb...
Labels:
  • Labels:
  • App
  • Billing
  • My Account
  • MyRogers

Cancelling added channel on Ignite starter

by Pelerine in Account Support
Tuesday
Tuesday
I added RDS ( French TNS ) when I signed up with Rogers in March but I much prefer TNS which I added recently ; so how do I get rid of RDS?     ***Edited Labels***
Labels:
  • Labels:
  • Channel Lineup
  • Ignite TV
  • TV Packages

Former Employee Discount

by dionnelr in Account Support
3 weeks ago
3 weeks ago
Hello everyone. Hoping someone can help me with my problem. I used to be a Rogers employee and left the company in 2022. Recently, I got an email that my 30% 24-month Appreciation Discount has been c...
Labels:
  • Labels:
  • Discount

Upfront Edge - Returning Device, do you need the b...

by Dan45 in Account Support
2 weeks ago
2 weeks ago
Hello,   My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirem...
Labels:
  • Labels:
  • Financing
  • Return Equipment
  • Upfront Edge

How long for Digital VIP

by geddo in Account Support
a month ago
a month ago
I'm look at switching over to Ignite, but does anyone know how much longer Digital VIP will be going for until I am forced to change?      ***Edited Labels***
Labels:
  • Labels:
  • Activation
  • Ignite TV

Managing Roaming Charges While Travelling

by LoyalCustomer in Account Support
‎05-08-2023 11:44 PM
‎05-08-2023 11:44 PM
I know that if you do not want to incur any roaming charges during travel the standard default answer is to turn off all cellular data, and put your phone in airplane mode. Or even remove your Rogers...

How to submit proof of status for retiree for cont...

by Retiree2022 in Account Support
a month ago
a month ago
I retired last year with an active corporate discount (I worked for a major bank.) I'm told I can continue the discounts if I submit a "pay stub" to Rogers to prove my status, but no on at Rogers can...
Labels:
  • Labels:
  • Adjustment
  • Billing
  • Monthly Charges
  • Offers

Am I Eligible for the Disney+ Promotion?

by dmbcanada in Account Support
a month ago
a month ago
 I just signed up for Rogers last week via a field sales rep.   He did not mention anything about free 6 months Disney Plus promo nor did I see it in my order confirmation, is it only ...
Labels:
  • Labels:
  • Activation
  • Disney+
  • Offers
  • Promotion

Why aren't the regional voicemail numbers publishe...

by jelep in Account Support
‎05-09-2023 09:36 AM
‎05-09-2023 09:36 AM
Hi support team,   why aren't the regional voicemail numbers published within Rogers Support pages?   i found a list of numbers numbers in post at howardforums.com, through a Google...
Labels:
  • Labels:
  • Feedback
  • Voicemail
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