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35 results
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Rogers Wireless Keypad Pairing

by dajkyyc in Smart Home Monitoring
‎12-02-2020 10:38 AM
‎12-02-2020 10:38 AM
I had to replace the batteries in the Rogers Wireless Keypad.    However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system.&...
Labels:
  • Labels:
  • Alarm
  • Connection Issue
  • Device
  • Settings
  • SHM Automate
  • SHM Touchpad
  • Tablet
  • Touchpad

Smart Home Monitoring - Time Error

by Jamiesmith1976 in Smart Home Monitoring
‎06-24-2020 07:07 PM
‎06-24-2020 07:07 PM
in the app I set my light to come on at 7pm. It didn't work. Would the time zone be off or what else could it be?       ***Edited Labels***
Labels:
  • Labels:
  • App
  • Settings
  • Smart Home Monitoring

home sQ-two cameras

by Nabooski in Smart Home Monitoring
‎06-12-2024 11:55 PM
‎06-12-2024 11:55 PM
Unfortunately, I purchased a camera doorbell and two monitoring cameras without opting for the technical installation service. I decided to install them myself. However, living in an apartment, I was...
Labels:
  • Labels:
  • Day and Night Camera
  • Protection
  • Recording
  • Settings
  • Smart Home Monitoring
  • Tablet

Ignite Self Protect

by Ttex in Smart Home Monitoring
‎07-18-2023 11:23 PM
‎07-18-2023 11:23 PM
Hello I just want to know if we can have more than 1 device recording at a time on the new ignite self protect. I have an ignite camera outdoor and the new video door bell. Can I get them both to rec...
Labels:
  • Labels:
  • Ignite Self Protect
  • Settings

Moving from Smart Home to Ignite Self Protect

by amg111 in Smart Home Monitoring
‎07-26-2023 12:24 AM
‎07-26-2023 12:24 AM
Hello, I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor) I’m trying to link the...
Labels:
  • Labels:
  • App
  • Connection Issue
  • installation
  • Settings
  • SHM Automate
  • Smart Home Monitoring
  • Smart Hub

Stop sale on home security?

by Aftimous in Smart Home Monitoring
‎04-17-2023 10:54 PM
‎04-17-2023 10:54 PM
...hortages since Nov 15. Is this true and if so, when will the stop sale lift?       ***Edited Labels***
Labels:
  • Labels:
  • Alarm
  • Customer Service
  • Smart Home Monitoring

Video recording duration on Rogers home monitoring

by nhbawa in Smart Home Monitoring
‎09-08-2020 09:19 PM
1 Like
‎09-08-2020 09:19 PM
1 Like
Hi - we recently got the home monitoring system for my grandpa and I've set up a rule for a video clip to be recorded every time his door is opened. However, the video is only 15 seconds which isn't ...
Labels:
  • Labels:
  • Adjustment
  • Smart Home Monitoring

How to get an Update on False Alarm Investigation?

by hmcwilli in Smart Home Monitoring
‎11-01-2022 11:45 PM
‎11-01-2022 11:45 PM
I have called several times and spent several hours discussing charges to my account for false alarms that were not false. I was last told claims had been opened for investigation and, again, someone...
Labels:
  • Labels:
  • Alarm
  • Billing
  • Smart Home Monitoring

Regular or Micro SD Chip

by AmyJ in Smart Home Monitoring
‎11-18-2022 08:27 AM
‎11-18-2022 08:27 AM
How do I know if my touchpad takes a regular or micro SD chip?  It's model No. TCA301ROG1.   Thanks, Amy   **Labels Added**    
Labels:
  • Labels:
  • SHM Touchpad
  • Tablet
  • Touchpad

SHM app, save video clip

by lkjhlkjhlkjh8 in Smart Home Monitoring
‎02-02-2023 08:38 PM
‎02-02-2023 08:38 PM
Hello. I’m using the SHM app. When I review a video clip, there are options for save and delete. When I select save, where does the clip go? I thought I could save it to my phone, and text it to some...
Labels:
  • Labels:
  • App
  • Recording
  • Smart Home Monitoring
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