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322 results
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Streaming with pvr record

by Teets in Account Support
‎08-17-2023 05:38 PM
‎08-17-2023 05:38 PM
If I choose to just get internet but with streaming added on, will i be able to record shows like on ignite tv?   *Added Labels*
Labels:
  • Labels:
  • Ignite Entertainment Box
  • Ignite Internet
  • Ignite Streaming

"Undefined" Error When Inputing Amex Credit Card N...

by casperleung in Account Support
‎08-19-2023 06:52 PM
8 Likes
‎08-19-2023 06:52 PM
8 Likes
I'm currently in the process of setting up automatic payments using my Amex card. However, I've encountered an issue where, after entering my credit card number, the field displays 'undefined.' I've ...
  • Tags:
  • 3401
  • American Express
  • Amex
  • automatic payments
  • undefined
Labels:
  • Labels:
  • My Account

Upgrade pending . . .For the last ten days - No Me...

by LukeHoel in Account Support
‎08-22-2023 02:11 PM
‎08-22-2023 02:11 PM
On the 12th, I attempted to upgrade my phone using the website. Something must have gone wrong because a week later I still hadn't gotten the phone I ordered (Though I did get a 'thanks for your orde...
Labels:
  • Labels:
  • Technical Issue
  • Troubleshooting

Bulk account problems

by jeevyj in Account Support
‎04-10-2023 11:07 AM
‎04-10-2023 11:07 AM
I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I kn...
Labels:
  • Labels:
  • Activation
  • Address
  • installation
  • Internet

Exclusive offer

by RichardRom in Account Support
‎03-30-2023 10:27 PM
‎03-30-2023 10:27 PM
So a couple of weeks ago I get this “exclusive offer” on my homepage. 100GB $65/month. I had 50GB for $60. Seems like a good bargain fo $5 more per month. So I take the bait. They upgrade the acc...
Labels:
  • Labels:
  • Customer Service
  • Promotion

No callback from the Winback team.

by johnny005 in Account Support
‎07-30-2023 12:13 PM
‎07-30-2023 12:13 PM
i received a call and email regards to a new contract to comeback to rogers, i advised them to call me back but they haven't, i have called rogers support and they have requested twice for the winbac...
Labels:
  • Labels:
  • Customer Service
  • My Account
  • Offers

LikeWize Sent the Package and UPS lost it

by bhaumikbarot1 in Account Support
‎06-11-2023 11:46 AM
‎06-11-2023 11:46 AM
I have lost my phone and as per Likewize they sent the package with Next Day Shipping but UPS has lost the package and Now UPS is not changing their status to missing package. (Already filled a claim...
Labels:
  • Labels:
  • Customer Service
  • Device
  • Return Equipment

Spent all day on the phone trying to find out why ...

by dhere38 in Account Support
‎06-10-2023 07:30 PM
‎06-10-2023 07:30 PM
After 5 transfers and 3 promises of warm hand offs (of which not one happened) I'm sitting here with the same technical support problems I had when I initially reached out to Rogers for assistance ea...
Labels:
  • Labels:
  • Cancellation
  • Customer Service
  • Feedback
  • Technical Issue

Exchanging flex channels

by Biollw in Account Support
‎06-10-2023 07:05 PM
‎06-10-2023 07:05 PM
Good day, I have logged into my Roger's account and when attempting to swap flex channels it sats: Sorry, there's a problem. Looks like there's a pending work order on your account! Please ...
Labels:
  • Labels:
  • Flex Channels

Retrieving Former Phone Number

by Moss1 in Account Support
‎06-09-2023 12:40 AM
‎06-09-2023 12:40 AM
Hi, I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number....
Labels:
  • Labels:
  • Cancellation
  • Change Number
  • Customer Service
  • Deactivation
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