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Unable to make or receive call while in usa

My wife is currently traveling to Florida. She has a galaxy s10 and is unable to send or receive phone calls . Data and texting work intermittently. She has tried different networks and is currently connected to the tmobile/rogers network.Any help wo...

xx1 by I've been here awhile
  • 2390 Views
  • 4 replies
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Roaming off but still charged near US Boarder.

Hello!I am living in a city at the USA-CA border. I keep roaming always off, however, I am charged $12. I have never been in the USA. I need help or I will switch to another service provider.   *** Edited Labels ***

gamzesyn by I've been around
  • 688 Views
  • 1 replies
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Winnipeg and Area dropped calls and slow data.

Service might have been restored, But I have been seeing a lot of dropped calls and slow network service. Called my phone from a land line and got a busy signal. My cell number is for business and this hurts not knowing whos calls I am missing.     *...

Resolved! 5G C Band Performance

Rogers has been rolling out 5G C band for a few weeks.  I see from the coverage map that it's now available near Square One, in Mississauga.  Yesterday, I went to Square One, in front of Walmart, with my Pixel 6 phone to see what I could get with Spe...

JKnott by I'm a reliable contributor
  • 1414 Views
  • 2 replies
  • 3 likes

iPhone SE 2020 roaming LTE

Having issues in USA. Can’t make or receive phone calls when in LTE. When in LTE full bars only 1.2mbps. Rogers claims it’s because it’s a phone not bought from Rogers. Anyone else having an issue? I’ve tried a different sim, several phones ( not sur...

Cammar by I've been around
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  • 2 replies
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5G - Montreal Quebec

Hi,Not sure if people are having the same issue, but I often find my LTE+ speeds are 4 times faster than when I am on the 5G network. I often get 120-150 mb/s download LTE+, and 30-50 Mbps download 5G with a full signal. Uploads LTE+ 10-15 MBs/s and ...

joelaw by I plan to stick around
  • 1139 Views
  • 1 replies
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5G in Norfolk County?

i was wondering  about 5G if we ever going to get it for norfolk county (Simcoe) ontario         ***Edited Labels***

corker1099 by I've been around
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  • 1 replies
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Weak Coverage / signal in Victoria / View Royal BC

Quite often I see situations when I get calls , the phone is not ringing but soon after, the phone shows a lost call .   The last one happen yesterday at 5:30 PM , when a neighbour called me . He told me that he heard the dial and short after the cal...

serpico by I plan to stick around
  • 2455 Views
  • 7 replies
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Weak signal?

Hello.Over the past several weeks to a few months I've noticed my signal was maybe half, if that. I'm in Smithers, BC and even seem to have the same issue all around the Bulkley Valley, specifically between Smithers and Houston.Does anyone else have ...

stevie83 by I'm here a lot
  • 916 Views
  • 1 replies
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Resolved! Poor cell service with foreign phone

Hi all, So I've been tolerating my really poor 4G/LTE coverage for years now, but as I'm about to change devices, I need some answers. Because Rogers have a policy of "unauthorizing" phones they don't sell for some reason, I don't have access to thin...

MrDenis by I've been here awhile
  • 2009 Views
  • 6 replies
  • 1 likes

Data connection issues - Samsung S20 FE

Hi!   I have recently changed my phone through a finance plan. After changing my and my wife's phone, I am having issues connecting to the Mobile Data network, and sometimes wifi.   With data connection, it chops the connection a lot, for example, if...

Me777 by I've been here awhile
  • 1574 Views
  • 2 replies
  • 0 likes

3G faster than 4G / LTE?

I travel to very rural areas from time to time, and a number of times I find I have good signal, good bars, I can place and receive calls and send basic texts (SMS), LTE shows on the display, but I have extremely slow or non responsive data.  I have ...

chomyn by I plan to stick around
  • 1690 Views
  • 1 replies
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Resolved! Cellular strength in Keswick

I live near Stephen Leacock Theatre and have never had reliable cell phone service through Roger's. I thought it was just the way it is for everyone in this area until recently when our home flooded. I could not call for assistance because our home p...

PamArnold by I'm here a lot
  • 3384 Views
  • 7 replies
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Slow 5G speed in Manitoba

So I finally got out of the house and away from WiFi with my Note 20 Ultra and saw 5G in the notification bar. I thought, wow, let's check it out. Let's just say I was a little more than disappointed. I got pretty much the same results in both Brando...

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hoggerjeff1 by I've been here awhile
  • 2253 Views
  • 3 replies
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One LTE Bar indoors

I have been with Rogers since I moved to Canada, I am not sure why I am only getting one LTE bar inside my house, not only my device (iPhone XS) all the household devices, but If I changed it to 3G I will get full signal bars. That’s not only one pla...

No Network Coverage - River Valley, ON

Good day,My name is Kevin, I am currently serving in the RCAF and currently have a summer cottage near River Valley, Ontario.The region is currently suffering from a lack of cell phone signal.I do know that you have installed 3 service towers in the ...

Reporting an Issue via the App

So last Monday I reported via the Rogers app that Internet was not working. Which was during the massive outage.Supports response was that there was no issues with the network it must be my phone.Anyone else experience this?     ***Edited Labels***

KNIGHTbr by I've been here awhile
  • 1674 Views
  • 3 replies
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Poor cellular signal in Riverside South - Ottawa

Good Evening,   I live in Riverside South and just switched from Bell mobile to Rogers after staying with the former for over two years. With Bell I had a very good signal anywhere when at home, basement included - always had at least two or three ba...

embersics by I've been here awhile
  • 3367 Views
  • 7 replies
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5G coverage map not accurate

Hi,    I was testing the 5G in Waterloo area on my iPhone 12 and I can get 5g in downtown Waterloo, but I was not be able to get it in my home or Waterloo Costco where it shows covered on 5g coverage map. Is there something wrong with my phone or jus...

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alexinder by I've been here awhile
  • 1919 Views
  • 5 replies
  • 0 likes