Network & Coverage
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5G Keeps Dropping

5G keeps dropping, even though Rogers coverage maps says I'm in a 5G+ area, My cell keeps dropping down to LTG or LTG+. My cell is a 5G like most are that have been purchased in last while.Anywh else the 5G pr 5G+ keeps connected expect for the odd t...

Patrickusa by I've been here awhile
  • 1835 Views
  • 3 replies
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Hoping for Better Cell Service in Goderich Ontario

The Blue Water Highway has a lot of dead spots for cellular signal. Not even Extended Coverage is available in some spots. Can Rogers please look to improve cellular reception along Highway 21 in Ontario please?

Japer by I plan to stick around
  • 664 Views
  • 1 replies
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Resolved! Network Feedback

I enjoy taking the surveys that Roger has presented to me also it is nice to have a good reliable network for once I am very pleased and happy with the service     ***Edited Labels***

Rogers towers from masset to queen charlotte

Anyone know what's the progress on Rogers building towers in haida gwaii? In 2021 They started building towers from masset to queen Charlotte."Rogers to build five new cell towers to provide more than 100 kms of new service coverage along Highway 16 ...

dun95 by I plan to stick around
  • 687 Views
  • 2 replies
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Resolved! No Network in India while roaming

I am not getting any network/signal on my rogers sim card while I am roaming in India(Jharkhand). Even tried network resetting, phone reboot, using another handset. None worked. Customer chat support says all is fine from their side and they can't do...

mnash by I've been here awhile
  • 13694 Views
  • 25 replies
  • 0 likes

No network in Roaming in India

I have been trying to use roaming service in India but there is no service. I received Rogers message "Welcome aboard...and 15$/day will be charged" but there is no network service at all. I need to get some OTPs for an important transaction but Roge...

nomady1 by I've been around
  • 646 Views
  • 1 replies
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Network Coverage

Hey, My friend is planning to buy a Oneplus 12r from India. Listed below is the network coverage mentioned on the box   LTE GSM: 850/900/1800/1900 (No CDMA) WCDMA: Bands 1/2/4/5/6/8/19 LTE-FDD: Bands 1/2/3/4/5/7/8/12/17/18/19/20/26/28/32/66 LTE-TDD:B...

ayriaditya by I've been around
  • 1041 Views
  • 1 replies
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No/Low reception at Metrotown

Hi,When I’m at Metrotown (Burnaby), the reception/data connection is very slow - almost to none. I can have full bar showing on my iPhone but apps/messages don’t go through. Once I step out of Metrotown, everything works fine. But when I’m inside Met...

Eric1021 by I've been here awhile
  • 4068 Views
  • 15 replies
  • 2 likes

Resolved! Canada+US Plans

Does the Infinite Canada/USA plan cover Hawaii or just the continental US??       ***Edited Labels***

KelonaK by I've been here awhile
  • 3710 Views
  • 3 replies
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Rogers in Yukon

Anyone having any idea why Rogers not expanding coverage to yukon?atleast in whitehorse?       ***Added Labels***

dun95 by I plan to stick around
  • 1163 Views
  • 1 replies
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Horrible customer service!

Called for tech support and as always crazy wait time, well for the 3rd time(different issues each time) I’ve tried to use the call back feature and it doesn’t work!!! I get voicemail messages left but phone doesn’t ring!! I have full 5g+ bars and se...

MikeK1 by I've been around
  • 896 Views
  • 2 replies
  • 0 likes

Extended Coverage and Data Roaming Warning

One of my phones is on a talk & text only plan. The phone is on the 3G network (old samsung phone). I turned off Mobile Data because it allowed for better reception when making calls & since its T&T I don't need Mobile Data on. Since I did this thoug...

incoming calls going to voice mail before even ringing

Travelling in US and having troubles with incoming calls going to voice mail before ringing or sometimes after ringing once.  After contacting those making calls they tell me that they never even got any rings at their end before being moved to voice...

boblins by I've been here awhile
  • 2191 Views
  • 3 replies
  • 0 likes

No network in India while on roaming

I am facing issue for network connectivityWhile I m in IndiaIt shows no network signal even I had tried to change manual settings for network from airtel/jio etcWhereas my friend his Telus network is working properly while on roaming tooSuggest any t...

Nirajb by I've been around
  • 970 Views
  • 1 replies
  • 0 likes

Roaming disconnecting in Detroit (AT&T)

In Detroit, I got roaming connected with AT&T, it works for a few minutes and then it disconnects. I try everything and cannot connect back. Little Caesars Arena at the moment.        ***Edited Labels***

JAG_ON by I've been around
  • 606 Views
  • 1 replies
  • 0 likes

Enabling 5G on Sony Xperia 5 IV

Hello, So i got the new xperia 5 IV, and was wondering why i was not getting 5G, when clears the phone supports it and the bands are compatible as well. Changed the SIM through a rogers store, and nothing. I am guessing this is because the IMEI is no...

charitha19 by I plan to stick around
  • 11255 Views
  • 24 replies
  • 2 likes

Xperia VIII can't make mobile calls

I moved to Rogers from another provider for better coverage in my area.  I have an Xperia V iii which worked on Telus towers.  Moving to Rogers, I have no problem with LTE/4G/5G data but cannot make mobile calls.  Soon as I try to make a call I just ...

MrTek by I'm here a lot
  • 1557 Views
  • 6 replies
  • 0 likes

Rogers Outage

I have been a customer for years with Rogers. But it seems as though the same problems keep coming back monthly if not weekly these days. I get the same comments from tech support, the same "solutions" (which is to always wait), and know that everyth...

CorRay by I've been around
  • 1076 Views
  • 2 replies
  • 1 likes