Blocking a Number
How can I permanently block a phone number on all three phones on my account ***Edited Labels***
Forum Posts
Disable Mobile Data on an Android Device
I have 2 Samsung Galaxy phones one an S9+ the other a Note 10+. Is it possible to set these phones to WIFI only? Although I recently changed my plan to increase my data but still had to pay a 550 dollar bill this past month. Thank you. **Labels Add...
Rogers Infinite plan no longer shows Data Usage?
Why did Rogers remove Data Usage from Infiniti plans?If you have Max Speed for X Gig of Data & then Unlimited at a significantly lower speed, it's useful to know how much Max Speed data you have used."Great news you have a Rogers Infinite plan, with ...
Resolved! When Does My Data Reset?
Hello! I'm new here and wanted to know when will my mobile data reset? It says 23 days before next billing. Thanks! ***Edited Labels***
Plans for Military Service Members
Why does Rogers not have good plans for Military Service Members? My son is a member of the Royal Canadian Navy and is currently deployed in the South China seas. In order for him to keep connected we are subject to roaming charges, which can get exp...
Resolved! Internet Service Suspension
I have been suspended by Rogers for using their internet service couple of times this month and they said I had malware on my computer. They told me to take the computer to technicians to check and install antivirus program. I did what they told me b...
My Wireless Grandfathered Plan Pricing & Data Add-Ons
This phone call may be recorded for quality training purposes, as I have become accustomed to more or less that phrase being worded upon every conversation I've had with anybody in Rogers telecommunications. Adhering to the long term business relatio...
COVID-19 and Data Restrictions Still on Hubs/Cell?
For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens. You realize that the same people that exis...
Resolved! Cancelling Monthly Data Add-on
Worst customer service ever. I have been fighting for nearly 4 months to get 2 data add ons removed from my account. I received a text saying I was close to being over my data, & I could text to add on extra data for $10 or $20, which I did. A few da...
Cell Phone Infinite 20+Plan -- Port Forwarding -- Light Gaming on PC
Hello everyone... I have been a rogers customer for 5 months now...I recently applied for a Cell Phone Upgrade which is in the mail, so I am here to stay.Unfortunately I do not live in a residence that allows me to pay for internet, which is why I we...
Resolved! Will there be long distance charges to Europe??
Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on. **...
Resolved! Data Usage - How Far Can Your Data Go
As per my google search is says for 1 gig of data you can watch youtube at an average of 5 hours. I got all my other apps toggled not to use date on one of my bus trips and watches a couple of videos. When i checked from my 5 gig plan, 1.6 gigs was u...
Resolved! Confusing Cellular Plan Choices
I have the "share everything" Legacy Premium plan with 2GB of data, 2 iPhones and 2 iPads. Pretty Simple! One phone is at $90/mo and the other is $65/mo. ie. Talk - Unlimited Canada-wide Calling; Text - Unlimited CanadaWide Sent & Received Text, ...
Resolved! Receiving message "Joined not yet sharing" on Infinite Plan
I just switched the family to a shared infinite 10 plan. data access works on all 4 phones, but one of the phones shows up as 'joined not yet sharing' when I try to set up the data usage alerts or set to SD, the usage bar doesn't show, either does t...
Resolved! MMS Messages - Picture & Video Msgs 50 cents each
I was charged 50 cents per MMS messages - picture & video messages. I can't find these extra charges, over and above texting plan, outlined on the Rogers website. Where can I find this information? Thanks in advance. ***Added Labels***