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Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 27236 Views
  • 29 replies
  • 8 likes

Rogers not honoring advertised wirless plan

Rogers has the 5G Infinite Essential plan with 120 GB, which is advertised for $55 for new and existing Rogers internet, TV, home phone, or home monitoring customers who are activating a new mobile line or upgrading their device. I already have my ce...

AR99 by I've been around
  • 815 Views
  • 6 replies
  • 0 likes

Bill Doesn't Reflect the Priceplan I was Offered

You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...

Downgrading My Data?

My S/O have a data plan that far exceeds our needs since our living/work situations have changed. Is there any way I can go about cutting my data down so I’m not paying a huge bill when I simply don’t need/use all of it?Thank youPaul       ***Edited ...

pstefan98 by I'm here a lot
  • 398 Views
  • 2 replies
  • 0 likes

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 1902 Views
  • 3 replies
  • 0 likes

Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've been around
  • 2001 Views
  • 4 replies
  • 0 likes

Customer Retention

Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...

Screeech99 by I've been here awhile
  • 687 Views
  • 2 replies
  • 0 likes

Seeking Advice on Securing the Best Fido/Rogers Phone Deals

Hello Rogers Community,   I hope you're all doing well. I'm reaching out for advice on finding the best deals for Fido and Rogers for my phone, using my current phone number.   Here's a bit of background: I was initially with Fido and later switched ...

Pouyan by I'm here a lot
  • 799 Views
  • 1 replies
  • 0 likes

Plan pricing

I have been back and forth with Roger’s, I have a plan that is extremely expensive all though they do offer cheaper plans you are not allowed to downgrade!?! I have been with Roger’s for 20+ years and get told that while I am valued it’s only for new...

Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've been around
  • 3431 Views
  • 11 replies
  • 2 likes

Resolved! Changing an Infinite 5G Plan to Mobile Internet Plan

I have a 150GB Infinite plan and I don't use the phone/texting services. I want to change it to a Mobile Internet plan. Is it possible to do this without purchasing the modems advertised under the Mobile Internet plan section of the website? I'd just...

Leith1812 by I've been here awhile
  • 1227 Views
  • 4 replies
  • 0 likes

Unable to Activate Watch Cellular Plans

I have recently ported my phn plans from freedom mobile to rogers and I regret moving to rogers . I have spent 3 hours at the rogers stores to activate the apple watch cellular plan and activate wifi calling, but no luck . The store asked me call tec...

AlexH1827 by I've been here awhile
  • 428 Views
  • 1 replies
  • 0 likes

Door Sales Experience

Got a knock on the door and a rogers salesman offered me internet and mobile service for $95. What is great deal! Too good to be true? You probably already know how this story ends.I followed along on his iPad as he signed me up. I asked about the $1...

Kits11 by I've been around
  • 1656 Views
  • 1 replies
  • 0 likes

Resolved! Check out the new price plan!

Has anyone else seen the new plan offers? They pop up next to your current lines and promote a better option for you. My current offer is to pay $25 more and get less than half the data I already have. Must be the way Rogers is paying for the merger....

Pricing issue on Phone Plan

Today,I chatted with a customer service to sign up a plan which was offered for $45 and if I pay with auto payment then extra $5 per month so is $40 with 10 gbs and standard features.. I received an email from Roger . When I open the email, I was so ...

Seniors Plan

Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only.        ***Edited Labels***

svniron by I've been here awhile
  • 5675 Views
  • 6 replies
  • 0 likes

Customer Service

Hi there. Posting here because no one at Rogers will let you speak to a supervisor. I bought a new phone and plan a few weeks ago for my daughter as her phone was broken. I have been a customer with Rogers consistently since 1996 and felt the generic...

me8787 by I've been around
  • 780 Views
  • 1 replies
  • 0 likes
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