I was offer free 20g data as a holiday bonus. For 24 month. Called in on other topic about changing plan if discount from previous plan follow (it’s did said plus applicable discount and taxes). So I was under the assumption my discount might follow ...
You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...
I would prefer to have kept Premiere with the flex option but there were no specials and I couldn't keep it at its max price so was considering moving to Bell who made a very tempting offer. Thanks to Raj in Vancouver for offering me the "Total" bun...
Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...
Good morning, I am a senior and a long term cutomer for Rogers. In May I was paying about $51 and now it has gone up to about $70. When I have talked to your CS (4 times) I get the run around and have answers. When I ask for the Loyalty Office they t...
I have been back and forth with Roger’s, I have a plan that is extremely expensive all though they do offer cheaper plans you are not allowed to downgrade!?! I have been with Roger’s for 20+ years and get told that while I am valued it’s only for new...
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
I recently upgraded my mobile plan to "Infinite +20 Financing". I notice I have something called a "Value Pack" that's still there after upgrading. It costs $24 a month, but there's no description of exactly what it is. Do I need it for anything?...
An agent told me my account came with an extremely cheap plan, $15 talk, text, and 5G data included. Then it turns out there's no data at all and I need to change to other plans to have data. Why does Rogers hire a lying agent? Or is that a marketing...
Today,I chatted with a customer service to sign up a plan which was offered for $45 and if I pay with auto payment then extra $5 per month so is $40 with 10 gbs and standard features.. I received an email from Roger . When I open the email, I was so ...
Hi there. Posting here because no one at Rogers will let you speak to a supervisor. I bought a new phone and plan a few weeks ago for my daughter as her phone was broken. I have been a customer with Rogers consistently since 1996 and felt the generic...
Contact with Rogers to correct my plan.Would you imagine what happened after? Nothing. So, they did NOTHING.I don't know why customer support exist in Rogers. **Added Labels**
All I want is limited data 1 to 3 gigs. 500 minutes 500 texts Does such a plane exist? I find the site very cumbersome and I am old 77...thank you *Added Labels*
So this isn't new but why is it so hard to get the same deal as new customers do, i have to play the game just to get the same deal. I pay 80 for 100gb which was a good deal but its not good when I don't need that much or wana to pay for things I'm n...
Hy,I got a call from sales and promotion team to upgrade the phone and plan. But i had already purchase the iphone 14 for 2 year contract and they send me the order confirmation. so, i don't understand are they giving me another phone with new plan t...
It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...
So what is meant by "20 GFlex channels"? I have 20 Gflex channels now since I changed my package this afternoon. But am not seeing the ability to swap flex channels. I have Flex 20 + sports. Quote from chat "Flex 20+ sport total of 51 channels + 20...
i have make phone call to Rogers customer support but they just kick me like a ball, no one is actually give me a hand to upgrade my Internet service. ***Edited Labels***
What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle. **L...
I received a personalized offer to upgrade my data and as part of the promotion was 6 months free Disney plus. Be warned if you have ever redeemed this before on another upgrade they will not give it to you again. This was not disclosed anywhere visi...