Rogers won’t help users. I get a text every month saying they have received a payment from me. I no longer have rogers…….they refuse to stop sending the text……they say I am not the account holder so I can’t update the account……..they won’t tell me wh...
I went through a half hour sign up yesterday with all my bank info so I would not have to fuss about that every month. Today I got an email saying there would be a statement coming every month so I can click on PAY Why can't this company keep track o...
Hello.. Why do you keep changing the date payment is due every month? If the difference is only day or two I wouldn't complain as much, but its been swinging to almost 2wks difference (example on month its due on 26th and the next month its due on ...
Can you explain why Rogers is the only one of my online bills that consistently takes 3-5 days to post my payment. I pay at a financial institution as I do with all my bills. Payment is credited the day I make it, the delay is on your side resulting ...
I have an account with services, but when I put my information it sends me to an account with NO services. At the same time I get bills to my email from a second account that are infinite times higher that the one that I contracted.Every time I call ...
I cancelled my home phone, internet and TV services on November 26, 2022 due to my condo building going with a bulk package from Bell. I cancelled before the billing date so I am owed $56.81. I was told a cheque for this amount would be mailed to me ...
Hi, I’m new to rogers and I noticed that my account balance on the app is negative? What does that mean? ***Edited Labels***
Hello,We are Ukranian Family and we took Rogers simcard in AirPort.We asked many time about first charge of sim card.Workers Said that we will not pay any money to sim card and also first month you dont need any payment but today ı can see in my Bill...
Tried today to pay at store..told outside on sidewalk thru PA that it would be 25 min wait. I could not wait….then called when got home on 611 line and was told by robot 2 1/2 hrs to 3 1/2 hrs wait. And they suggested a callback which I could not do....
Rogers refuses my overpayment *** Edited Labels ***
I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...
Just came here to vent, I got my Rogers bill today, I always pay it as soon as I get it, it’s a actually due December 27th, on the bill they had a 34 cent discrepancy probably from last month, maybe I just didn’t enter it correctly when I paid. The p...
Just wondering if I can change the date they charge my card, I would prefer to have it taken out closer to when I get paid instead of a couple days prior to payday. Thanks! ***Added Labels***
Hello, if I had an account in the amount of $500, and the transaction went through 2 times, can I get my $500 back to the card? ***Edited Labels***
Hello,I have been trying to get assistance regarding a Rogers account that is showing on my credit report. I have called numerous times and have spent countless hours trying to get help by calling customer service and I get disconnected EVERY time, p...
I recently moved from Telus to Rogers with new plan - 15GB Rogers Infinite plan with Device Financing on Jun 18, 2021. I made an upfront down payment of $271.20 (including taxes) on the same day (Jun 18, 2021) as part of the order to Rogers Communica...
Overcharging is a big issue I regret the day I switch over to Roger my life has been a living nightmare they overcharge me for absolutely everything they even make up fake charges I have been with them for two years my total is 23 thousand dollars I ...
I'll start by saying that the retention agent I spoke to was great. He tried as best he could to fix the problem that I'm about to discuss. BUT, I called on 04/03 for an upgrade, my daughter dropped her phone, it's unusable. I was told there was an o...
If I pay off my remaining device balance or tab, am I able to lower my phone plan price after? **Labels Added**
I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:1...