I cancelled 2 Rogers accounts in the last few days. Cell phone account closed over the phone on November 14. Shortly after I saw the account posted CANCELLED on the MyRogers web page. Home services were cancelled November 20, but still show acti...
I had an exclusive rogers plan offer on my account. I made sure to verify what was being removed and it only stated that the automatic payment discount would be removed. Even then, a popup stating that the appreciation discount usually shows up and I...
I have been trying to upgrade my phone for the past 2 days, looking to switch to the S24 Ultra. I keep getting a Something Went Wrong message at checkout with a comment that if the issue persists to try calling or going through the Live Chat feature....
Hi, so i just bought a new phone plan and I can't sign up to MyRogers, it says that my emial ain't registered, but i received all the initials emails. Don't know what to do, I can't pay my initial bill so my phone doesn't even work. ***Edited L...
So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...
I need account number to setup my rogers, but all I found in email is censored account number like xxxx xxxx-1234 ***Edited Labels***
Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...
When I login it says my account (but not the correct #) has been cancelled and now my internet is not working. I have been a loyal Rogers customer for 18 years and never had so many spam and misconnection emails! My bill is all paid and services are ...
I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about...
I was told to phone in to get a new rate for my Rogers package in the first week of October .. I was told many times on the phone how I qualified for a deal that decreased my bill over all. Over and over again the sales rep told me that NONE...
I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month pl...
im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too. ***Added Labels***
Every time I try to log into my Rogers Account it accepts my UN and PW but my page is either blank or reads "cant access details - try again later". This happens every time. On line chat-bot cant help. Any suggestions? ***Edited Labels***
Every time I try to check my monthly internet usage on my Rogers Home Internet, I get the same old error message. It's been happening for months. When I ask Rogers, they say its a temporary glitch in their system, but it has been happening for ...
I’m yet to conclude my phone upgrade on the app but couldn’t checkout and not sure why **Added Labels**
I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two. But now its January 4, 2024 and it hasn't been fixed. I know Rogers recently changed navigation on the...
I get a text message from Rogers (assuming ot's legit - no links to connect to, just instruction) letting me know that as a valued customer for 24 months they are upping my mobile data to 30GB. "Rogers Service Message: Hello xxx, we want to treat you...
I am looking for confirmation after live chat was unsuccessful in achieving the answer with 2 people. Rogers Ignite Total TV plan... The wording does not mention "rental" for 2 additional boxes. I just want to know, does it includes 3 boxes w/remote...
Every time I try to complete my upgrade online it tells me that something went wrong and gives me the option to chat, but nobody is available through chat or on the phone because of the holiday. Just wondering why I can’t complete the upgrade myself ...
Hi,I'm new to Rogers, and I'm getting the following error when I select Manage under MyRogers -> Residential -> TV Technical Error! Sorry, there's a problem on our end. Thanks for your patience while we work to fix it. Please check back later. Also, ...