Received email advising that the changes I made to my mobility account were in effect. The change was to delete $5 credit Aug 27 then add $5 credit same day. I made NO changes myself & what was done makes no diff to my cost so am puzzled why this was...
I have a 150GB Infinite plan and I don't use the phone/texting services. I want to change it to a Mobile Internet plan. Is it possible to do this without purchasing the modems advertised under the Mobile Internet plan section of the website? I'd just...
On hold for over 2 hours to talk to billing. Tried to call yesterday and had to hang up. This is 3rd time at 2 hours ***Edited Labels***
Today,I chatted with a customer service to sign up a plan which was offered for $45 and if I pay with auto payment then extra $5 per month so is $40 with 10 gbs and standard features.. I received an email from Roger . When I open the email, I was so ...
I just got my roger ignit internet and mobile phone plan, but they told me that I have 2 different accounts and I forgot my internet account number. I couldn't find it in the welcome email too. please help ***Edited Labels***
HiI am thinking of upgrading to Ignite Internet Gigabit 1.5 (current offer)My EXISTING bill is due on around 23- 28 Aug 2023.If I upgrade will I have to pay my existing bill PLUS the new offer,or will my existing bill be absorbed into the new offer (...
I've been paying my bill manually - it's been affordable and manageable - but, I decided to switch it to 'Automated Payments' - for this month - and it was a MASSIVE MISTAKE. I am not sure what happened but Rogers claims that the money wasn't on my...
For some reason I cannot log in to our account to view billing details, just the spinning circle on the screen..... Was fine last month and all the previous months for the last ten years or so. **Labels Added**
Is there any way that I can get rid of the "single signon" now that my account is validated. I do not want the forum to use the same password/email as my regular Rogers account for security reasons. ***Edited Labels***
I activate the roaming package $ 34 per month ie 15minitues calls and 70 SMS free . But in the current bill which I received yesterday I noticed they have charged my @ $ 15 per day .My mobile data is off . I don't know why they charge $ 15 per day . ...
i received a call and email regards to a new contract to comeback to rogers, i advised them to call me back but they haven't, i have called rogers support and they have requested twice for the winback team to call me but still no call. is there a num...
Apparently with Phonebox, the porting out (to Rogers) process is not typical. As a Phonebox customer, we need to do an Ownership Transfer first. There are multiple steps involved. Could someone from Rogers chime in and explain how the process w...
I just tried to update my cell number in the Contact Information area. Before it commits the change, it attempts to send an SMS to the number you have entered. The only problem is the verificaiton code NEVER gets sent. My internet is with Rogers, ...
I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money th...
HiI have experiencing really bad experience with rogers I have return my phone in a month and now they are telling me that you have two accounts and the other which don’t know about is opened from almost 2 years and there is almost 4000$ plus dollars...
All I want is limited data 1 to 3 gigs. 500 minutes 500 texts Does such a plane exist? I find the site very cumbersome and I am old 77...thank you *Added Labels*
Rogers started charging me unreasonable data roaming from last 4months .I endup paying more dollars for usa data roaming even though I didn't left the country .I stay close to the border and they catch USA network for service.i am extremely disappoin...
I was contacted by Rogers winback team that offered me a great plan and I accepted the offer and decided to port two lines over to Rogers. I have been provided the Rogers account number by them. They called me again 2 weeks later saying that they did...
Switched back to Rogers after enjoying a happy 3 years at Telus with no issue as the Rogers Win Back Team offered me a great deal. When the "preview" of the bill arrived - EVERYTHING WAS WRONG. The total amount charged, no watch data included, etc. ...
I had set up an ignite internet for my grandparents and have recently changed the plan onto a new account for them. With that completed we had to understandably return equipment from the previous set up, as rogers was sending them new equipment. Curr...