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Resolved! account log in problems

For some reason I cannot log in to our account to view billing details, just the spinning circle on the screen..... Was fine last month and all the previous months for the last ten years or so.     **Labels Added**

Decoupling Forums from My Regular Rogers Login

Is there any way that I can get rid of the "single signon" now that my account is validated.  I do not want the forum to use the same password/email as my regular Rogers account for security reasons.       ***Edited Labels***

_RH by I'm here a lot
  • 455 Views
  • 1 replies
  • 0 likes

Roaming

I activate the roaming package $ 34 per month ie 15minitues calls and 70 SMS free . But in the current bill which I received yesterday I noticed they have charged my @ $ 15 per day .My mobile data is off . I don't know why they charge $ 15 per day . ...

Jem-4a by I've been around
  • 343 Views
  • 1 replies
  • 0 likes

Resolved! No callback from the Winback team.

i received a call and email regards to a new contract to comeback to rogers, i advised them to call me back but they haven't, i have called rogers support and they have requested twice for the winback team to call me but still no call. is there a num...

johnny005 by I've been around
  • 615 Views
  • 1 replies
  • 0 likes

Rogers MVNO, Phonebox: Porting out to Rogers

Apparently with Phonebox, the porting out (to Rogers) process is not typical.   As a Phonebox customer, we need to do an Ownership Transfer first.  There are multiple steps involved.    Could someone from Rogers chime in and explain how the process w...

Hmm by I'm an enthusiast
  • 1892 Views
  • 3 replies
  • 0 likes

Rogers Incapable of Sending SMS to Another Carrier?

I just tried to update my cell number in the Contact Information area.  Before it commits the change, it attempts to send an SMS to the number you have entered.  The only problem is the verificaiton code NEVER gets sent.  My internet is with Rogers, ...

Woody33 by I plan to stick around
  • 634 Views
  • 2 replies
  • 0 likes

Payment made to a closed account

In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the repr...

Nee1023 by I've been around
  • 844 Views
  • 2 replies
  • 0 likes

Refund

I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money th...

Jairo1 by I've been around
  • 1264 Views
  • 4 replies
  • 0 likes

Fraud Charges

HiI have experiencing really bad experience with rogers I have return my phone in a month and now they are telling me that you have two accounts and the other which don’t know about is opened from almost 2 years and there is almost 4000$ plus dollars...

Resolved! Plans

All I want is limited data 1 to 3 gigs. 500 minutes 500 texts Does such a plane exist? I find the site very cumbersome and I am old 77...thank you   *Added Labels*

Kos1 by I've been around
  • 1721 Views
  • 4 replies
  • 0 likes

Incorrect Overages on Data Roaming Charges

Rogers started charging me unreasonable data roaming from last 4months .I endup paying more dollars for usa data roaming even though I didn't left the country .I stay close to the border and they catch USA network for service.i am extremely disappoin...

Rogers Win Back- Complete Scam and Total Waste

Switched back to Rogers after enjoying a happy 3 years at Telus with no issue as the Rogers Win Back Team offered me a great deal. When the "preview" of the bill arrived - EVERYTHING WAS WRONG.  The total amount charged, no watch data included, etc. ...

VCorrigan by I've been around
  • 1954 Views
  • 5 replies
  • 1 likes

Losing a long time customer over $50

I wanted to voice my disappointment with the abysmal customer service I received today via FOUR different agents. I contacted Rogers after being told I have $50 in data overages this month, as my home internet has been in and out of service so often ...

JB3736 by I've been here awhile
  • 668 Views
  • 2 replies
  • 0 likes

Resolved! Credit Account Balance

Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance?       ***Edited Labels***

Plan & Phone Upgrades never honoured.

After hours on the phone, once again I am misinformed on offers and Rogers does not honour the price of verbal agreement made on the phone. This happened twice in a span of one week. Do not value loyal customers at all. CRTC and consumer protection n...

handling of account

We wanted to change the ownership of the account from my name to my wife's name, the representative Jennifer, for interaction#'s for account# ending in7269  was I 202488**** &  for account# ending in 5316  was I 202488****, who handled our case was v...

vikanikak by I've been around
  • 483 Views
  • 1 replies
  • 0 likes

Copy of Live Chat Support Transcript

Hello,   Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!   **Labels Added**

OhHenrie by I've been here awhile
  • 7112 Views
  • 12 replies
  • 0 likes
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