I’m not sure who should I reach out to get a resolve problem.I moved to a new house, and need to move my wifi too. Therefore I made a phone call to requested. The woman requested me to ordered an agent to come for help. Do I need to? She said I need ...
I have an S22 and iphone se on two year lease. How much will buyout be on these phones? ***Edited Labels***
Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...
Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
I was Rogers business customer for my life and now I decided to move to another service provider. I contacted Rogers customer care and they did not budge, so I moved. I have hard time figuring out how to return my upfront edge phone to rogers.. The r...
Hi there, how do I access bills from more than 18 months ago? Thanks! **Labels Added**
hi i need to confirm if my rogers internet account has been hacked or not. keep getting prompts on my Samsung galaxy a18 (2018) android phone. my charger for my phone is not working, I'm at 17% ***Edited Labels***
I have rogers internet service and the payment I made recently got posted to a incorrect rogers account. I called customer service asking them to transfer or refund but to my disappointment they said the payment cannot be transferred to my Rogers acc...
Thursday November 9 I received email from Rogers about a new IPhone upgrade which apparently I did in store in Mississauga. Called Rogers immediately to inform about the scam. On Friday November 10 I noticed that a new phone line was opened on my acc...
Hi, I recently upgraded and here's what happened for me. I was sent a new Ignite Wifi Gateway modem (I initially had the Hitron CODA modem). I installed the new modem and it worked right away. I also had a Ignite Set Top box which I haven't set up ye...
My bundle is coming up for renewal and I do not like the new price they want to impose upon me. In addition if I want to change to a different bundle it appears that I have to phone them and go through the dog and pony routine. I am going to seek out...
I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...
My husband has a rocket stick he has not used,cancelled a couple of years ago.Is he able to plug it back into a computer and resign back in or would he have to go to a store to get it working again? *Added Labels*
Going on 3 weeks now. I’m getting emails and text messages from Rogers credit operations asking me to pay overdue bill and that my service might be slowed or stopped until I pay. I don’t want to pay until balance has been adjusted (over $100 adjustme...
Hi there. I’m wondering if I add a channel package (specifically TSN) and cancel it after 5 days (after the sporting event is over), will I be charged the full $18/month for the package? Or will it be prorated for the five days I have the package? Tr...
HiSomeone added a line on my account as name of harjot singh And they order a iphone 14 pro max it was happen 7 sep when it happened i call roger representative right away on 7 sep that guy clear line from my account and he give case id and know i go...
Private Information In requesting support from a chat agent, I was asked to provide my date of birth. As a matter of principle, I refused to do so and was denied service. I offered to provide other identification such as my account number but the ...
My plan details give me wrong info. Monthly data amount is supposed to be 75 GB, but it shows 75 MB. ***Edited Labels***
I'm currently in the process of setting up automatic payments using my Amex card. However, I've encountered an issue where, after entering my credit card number, the field displays 'undefined.' I've carefully checked my information multiple times and...
I was supposed to get my wifi installed on the 31st August evening but I suddenly received an email which said my account has been cancelled. When I called tech support they said it’s because of fraud subscriptions. I don’t understand how they decide...