I am writing to address a pressing matter regarding my longstanding account with Rogers Communications. I have been a loyal customer for over five years. Throughout this period, I have valued the quality of service and customer experience that Rogers...
I have just found $264 in errors in my last year of mobile bills, but because Rogers has a 3-month limit for disputes, I am being denied any corrections. Unless these human errors are fixed and my balance adjusted, I will be taking my service ...
I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount. ...
Has anyone has this experience? I don't need one of 7 lines anymore, and when I called in to simply cancel the line, I was informed that the charge on the "new" main number would increase to $95/month, and there's nothing that they could do about it!...
I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE. I have been going to Rogers store 5 t...
Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill ***Added Labels***
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...
I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as w...
What is the process to cancel your phone plan early? There are three phones that are on the second billing cycle out of 24. Is there anything else past paying out the cost of the phones that were financed? ***Edited Labels***
I called the number for Rogers' low-income program Community Connect as a first-time customer and ordered Ignite Internet. They Slammed me with $160 in charges they never mentioned on the phone!I'm going to demand they waive them or Cancle my service...
To demand autopayment registration to continue the plan of $0.00 for my phone plan that I was promised would continue is a violation of my financial privacy. I have been responsible to pay my bills since I have begun paying bills many, many years ag...
I am a very long time customer of Rogers and starting to think it's time to go.....I have internet, ignite tv and my iphone. Looking at getting either iphone 14 or 15 and looking at getting a better deal then what's on there website. Looking at cus...
Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...
I purchased a device and change over to Roger on March 31th under a Roger Preferred program. They committed me a total bill of 79.8 plus taxes. Now I get my first bill of$260. Like more than three times.They wasted my three hours, while I was having ...
I noticed that I had been billed $7.65 for sending 17 Canada to US messages and an additional $1.80 for supposedly sending 4 more messages of the same nature on another line. However, I can categorically state that I did not send these messages. This...
Hi, I have 3 billing dates and 1 billing period associated with my account; and the charge has jumped up suddenly nearly $5 just 2 months after starting the service.Please advise, thanks. ***EDITED LABELS***
I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...
I financed a new phone special deal , got agreement $20 month for 2 years , been charged $40 for a year and contract up in a year. Been robbed for $240 and soon another $240… this is robbery , shame for incompetence. ***Added Labels***
Writing in to see if anyone else has encountered the same issue and what the resolution ended up being. moving into new condo on July 1st new condo does not offer my previous ISP so I called in on June 12th to get started with a new internet/tv pack...
So this isn't new but why is it so hard to get the same deal as new customers do, i have to play the game just to get the same deal. I pay 80 for 100gb which was a good deal but its not good when I don't need that much or wana to pay for things I'm n...