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Terrible Service-No Rogers Loyalty

have been a loyal customer for over 25 years with both home service and cell phone. Roger's want to increase the price of my service which twice as much as the exact same service Telus is offering. What is with these greedy companies like Roger's? Te...

Blairsas12 by I've been here awhile
  • 6198 Views
  • 9 replies
  • 1 likes

As Dishonest As It Gets

This company is an absolute joke.I signed up in April as i was offered one of their Can/Us/Mexico/Caribbean plans at $65/month. I was not told that it was any special promotion (and I even inquired whether it expired). I was told it was forever and t...

Aliward by I've been here awhile
  • 1404 Views
  • 5 replies
  • 0 likes

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 3320 Views
  • 6 replies
  • 3 likes

Again errors

After I lodges a major compliant I was called by a manager , Milia, taught all issues were fixed? Called to day to make sure all was OK and guess what????? Still errors on my new plans !!!!! Had to waste 45+ minutes to get it fixed which I have to wa...

TonyG1 by I've been here awhile
  • 358 Views
  • 1 replies
  • 0 likes

Fido and rogers working together to double it customers

I changed from Fido to roger as roger representative told me I could get a better deal on my four lines this is what I was try to accomplish as well . I changed over on the phone to a customer representative spending a lot of ower hour  time on the p...

Temporary suspension 3 times

Hi, I am currently out of the country for the winter (Oct to April). I put my phone on suspended service from late Oct to December 20 when I will be home for 8 days for Christmas.  Then I was planning to put the line back on suspended service from De...

Billing Issues

I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE.  I have been going to Rogers store 5 t...

MCTsai by I'm here a lot
  • 4006 Views
  • 8 replies
  • 1 likes

Billing Issues

Can I please have the email address of a PERSON who can champion my issues? I'm on month three of trying to deal with you via chat and phone, only to be disappointed when the next bill comes.       ***Edited Labels***

RPP plan is a trap

Got this Rogers Preferred Program advisement from my work perk claiming monthly charge could be as low as $40 per month. Called the customer service and I have to pay $50 to know what options I could get. She mentioned the lowest plan could be $45 pe...

$5 Automatic Payment Discount - Can I Opt Out / 55+ Plans

My phone plan is coming to an end soon and it looks as though I'll have to get a new plan regardless of if I keep my phone or get a new one. All the plans show the $5.00 automatic payment discount. Is there an option to opt out of the automatic payme...

SlyM by I plan to stick around
  • 2067 Views
  • 1 replies
  • 0 likes

False promotion

Rogers door to door rep came to our house to pitch us switching to Rogers home internet from Telus. Plus he gave us an offer that $40/month with 100gb unlimited calling no activation fee. Next week I found that home internet was with so called “shaw ...

Littlemom by I've been here awhile
  • 1516 Views
  • 3 replies
  • 0 likes

Rogers keeps charging me

Rogers continues to charge me months after I canceled, a manager told me they would credit my account in 24-72 hours but never did and instead billed me again.       ***Added Labels***

Alex177 by I've been around
  • 609 Views
  • 1 replies
  • 0 likes

FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

lysprestes by I've been around
  • 1873 Views
  • 4 replies
  • 1 likes

Lost payment

Made a payment through my online back (Same Rogers account same back for the past 10 years. Rogers is claiming they cannot find my payment. My bank has verified and confirmed payment was made and went through with confirmation. Rogers still can't fin...

SIM Scamming

I got a phone line package from a door to door sales in Kamloops his name is Diluka and he based in Vancouver. I realized he scammed me and now i have a huge bill for no reason.1. He told me theres 200$ credit in my account which i can use to pay my ...

JTM1 by I'm here a lot
  • 2489 Views
  • 9 replies
  • 0 likes

DOWNGRADING DEVICE AND SERVICE

I RECENTLY BECAME UNEMPLOYED. I CAN NO LONGER AFFORD MY CELLPHONE PLAN AND WISH TO DOWNGRADE MY PLAN AND DEVICE. IS THIS EVEN POSSIBLE?       ***Added Labels***

They switched plans and increased the price.

I got a pretty good deal from a customer specialist. I had to visit the store twice because they did not set ot up as promised. Everthing was finally done today, but they switched plans on me and now my bill will be: 90$/months.       ***Edited Label...

Resolved! Collections Harassment Two Days Late on Bill

My bill was due on June 4th. It's now June 6th, and Rogers Collections just called, threatening suspension due to a late bill. Two days!!! When I asked to speak with a supervisor, the representative argued with me, put me on hold, and then hung up on...

KerensaA by I've been around
  • 987 Views
  • 1 replies
  • 0 likes
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