I am a long-term (~30 years) Rogers residential customer. Every year, I call them and renew my promotion (Cable, Ignite Internet, Home Phone). I had a 2-year promo coming due in July, so I called in mid-April to renew. All of the past 5 years or so, ...
I have not used this account or any Rogers service. Since beginning of this year, I've been receiving bills from an unknown account, X-XXXX-0724 (removed for privacy reasons), to my email address. I never made any purchases or used that account, I ha...
I wanted to share my recent experience with Rogers in case it helps someone avoid the same trap. I recently moved back to Rogers from Telus after getting a call from Fido (owned by Rogers) offering me a “Welcome Back” plan for $35/month per line (I g...
I have 3 xFinity boxes that i'm no longer using. I called Rogers last week to remove them, was on the phone for a while, finally got someone who transferred me, and then received a message too many calls and they disconnected me! I tried again this m...
I had a very disappointing experience at this location and feel compelled to share it to caution others. I was quoted a monthly bill of $40 by the representative, which included discounts. However, the actual bill turned out to be $80—double the prom...
We have been paying for the phones and internet lines we have purchased every month in installments since 2022 without any problems. Recently, the credit card balance was full and a phone fee was added. The payment could not be taken from the card an...
I canceled my account a few months ago as I have moved back to Australia but I keep getting billed. I paid the balance a few days ago as the email said would go to debt collector. Now today I have a bill for next month even though it says cancelled o...
I suspended my internet last summer. Can I suspend again this summer? How long do I have to wait after the last suspension? **Labels Updated**
I got an online offer for Pro 2G Internet for $85.00 a month but if I read the offer I believe it says there's a one time charge of $165 Express Setup fee , is this correct, Also is there any hidden fees for modem rental? I really wish Rogers offers...
The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
Sign up with a telemarketer for a mobile plan of 175GB with Canada and USA roaming included for 40$When I got my first bill it’s showing $80. And I can get through to Roger’s on the phone.Anyone else have this issue? ***Edited Labels***
Despite assurances from your customer care team, I have been overcharged, misled, and denied the plan that was originally promised to me. Issue Summary: December 29, 2024 – I was offered a $35/month plan with great benefits (200gb, 1000 LDS, Can usa ...
My husband had a bundle TV popular and internet bundle with Rogers. Less than a month ago he passed away and I contacted Rogers to ask whether it is possible to downgrade this bundle to TV Essential and internet. I received positive response and was ...
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
I am being charged for my old closed account 2******0 and new account 5******5 at the same time.I was with Roger’s on 3 years contract for business internet which is supposed to end on feb1 2024. I called them on dec 8 2024 to discontinue my service ...
Just received a call saying my current lan is running out. Been a loyal customer for 3 yrs but they are ginna start charging me 6 dollars more for my current plan but not my receivers which were originally free are gi na cost me an extra 60 a month. ...
In November 2024, I got two phones after spending around 15 hours dealing with the process. A manager assured me that my monthly charges, including taxes, would be $169.53, and they confirmed there would be no changes to my plan. However, when I rece...
Would appreciate any tips re reducing cost of Roger's bill we feel that Roger's engages in bait and switch making the billing difficult to understand we are pensioners ***Added Labels***
have been a loyal customer for over 25 years with both home service and cell phone. Roger's want to increase the price of my service which twice as much as the exact same service Telus is offering. What is with these greedy companies like Roger's? Te...