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Ignite Installation Issues

I have big issue of installation, and i called the customer service many times and it seems nobody take care of my case. i have kicked back and forth through different departments , only to know that my case has been filed and got an case number, one...

zjiiaoliu by I've been around
  • 492 Views
  • 1 replies
  • 0 likes

Resolved! Bulk account problems

I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I know everyone in the building uses it and the formal ...

jeevyj by I've been around
  • 4604 Views
  • 2 replies
  • 0 likes

Bulk account ZERO Customer care

I'm waiting for the Technician to show up for the appointment scheduled between 12-2 today to connect my service - it's 4 pm now.Customer service Mersida put me on hold for 1 1/2 hour - no resolution. And she was the 3rd person I spoke with. I'm on h...

BSPYYZ777 by I've been here awhile
  • 928 Views
  • 1 replies
  • 0 likes

Rogers REP threats and misleading information

Hey,   I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...

bilawal123 by I've been around
  • 1109 Views
  • 2 replies
  • 1 likes

Resolved! Ignite Migration & FTTH

Hello all, I'm currently a legacy cable tv, internet, homephone customer and my plan is up for renewal. Rogers finally (after 3 years) convinced me that their Ignite service is the way to go going forward. I keyed my address in their service search b...

gb1234 by I plan to stick around
  • 1666 Views
  • 7 replies
  • 0 likes

What is the number for Ignite?

I was informed that I am now legacy customer by your legacy internet team and there is no more internet support for me. Somewhat concerning for someone working from home.    I phoned 18664464830 yesterday at 5 and left a message and have not heard ba...

Installation Charges

I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...

B1723 by I've been around
  • 1688 Views
  • 3 replies
  • 0 likes

Reminded Why I Left Last Time ... Self Serve Installation

I'm starting to be reminded as to why I left Rogers as a Internet provider in 2021 ... the bill never reflects all the discussions you had with customer service reps. I decided to come back to Rogers after I was offered a deal from Bell but Rogers ca...

bugfan68 by I've been here awhile
  • 499 Views
  • 1 replies
  • 0 likes

Relocation to another city

Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks

Ahmed2023 by I've been around
  • 829 Views
  • 1 replies
  • 0 likes

Worse Experience

Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...

Mauriz by I've been here awhile
  • 1929 Views
  • 8 replies
  • 0 likes

Installation fee for Rogers Ignite

Is anyone else being charged an installation fee of $149 when changing your current Rogers service to Ignite ?  Website indicates that a $39 install fee is waived but then at end of the call I was advised of this much higher install fee and that it c...

sable1969 by I've been around
  • 4060 Views
  • 4 replies
  • 0 likes

Horrible Customer Service

I ordered for Ignite Internet 1.5 Gigabit for self-instalment on 2 December 2022 for service start on 9 December 2022. The sale person said my house already setup internet wire and I can do self-instalment. Got the confirmation the technician will co...

LapLuu by I've been around
  • 917 Views
  • 1 replies
  • 1 likes

New Ignite TV set up issues

I set up for add on service for internet Ignite bundle with tv on sep 13. It is still not active despite several calls to call centers and escalation. I spent almost 5-6 hours on call with the tech center. Can someone share an escalation email or a s...

Madi2 by I've been here awhile
  • 665 Views
  • 2 replies
  • 0 likes

Why is it so difficult to have a technician just show up?

I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...

kapo by I've been around
  • 2664 Views
  • 4 replies
  • 0 likes

Resolved! changing from Ignite TV to Ignite Internet with Smartstream

If I want to move from Ignite TV to an Ignite Internet with Smartstream package what are the required steps? Is it merely an account change or does the shift require a hardware change (i.e. different modem or boxes)? Very hard to find this informatio...

lgsshedden by I've been here awhile
  • 929 Views
  • 1 replies
  • 0 likes

Feedback About Switching to Ignite Internet

I was offered Ignite upgraded for my internet, with a Promise of stable internet.  I got the router, and it was not working. I patiently worked with Ignite support for 10 days. They tried various things and finally a technician was requested to visit...

JP46 by I've been around
  • 749 Views
  • 1 replies
  • 0 likes

Resolved! Service Area Expansion

So, in my hunt for a new house in the Stouffville area (north of Markham) one of my wants is, of course, Rogers service. Now, a good chunk of the area I'm looking in is indeed serviced. But I note that one enclave I was looking at isn't. However, exi...

Sunfox by I plan to stick around
  • 16694 Views
  • 47 replies
  • 1 likes

Resolved! Ignite TV Promo - Amazon Gift Card

HiI changed my plan to and ignite internet and tv bundle back in February and was supposed to receive a $100 amazon gift card as part of the promotion. I have never received this despite having contacted customer service twice and being promised a fo...

Mait1 by I've been here awhile
  • 23989 Views
  • 114 replies
  • 0 likes
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