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Installation fee hassle

Recently switched to Rogers and was excited about the great deal and services offered. Was promised waved installation fee. My set up got pushed and I waited weeks before they finally got us hooked up. Got my first bill and it was double what I was p...

Neesie by I've been around
  • 1021 Views
  • 1 replies
  • 0 likes

Resolved! Very Happy customer

Koodos to Rogers ,a very happy new customer, from the sales agent Jimmy Baroi ,who was very genuine and attentive, in helping me get Rogers Rural Internet. Thank You Jimmy:) and I wish I got our installers name: He was very professional, patient and ...

roxjarvo by I've been around
  • 1065 Views
  • 1 replies
  • 2 likes

New Install Advice

Looking for advice on how to set up a new Ignite system with 2 TVs, internet and phone. Currently have a Home Phone box near the electrical panel in the basement connected to the phone lines in the house using several land line phones plugged into ja...

Sailorman by I plan to stick around
  • 3435 Views
  • 8 replies
  • 0 likes

Help with new home build

I am building a new house (old one was torn down). There are currently no cables coming into the house to support services. I have called many times, and no one can answer me on how or who to come and connect the cables from the telephone pole to my ...

Ignite Installation Issues

I have big issue of installation, and i called the customer service many times and it seems nobody take care of my case. i have kicked back and forth through different departments , only to know that my case has been filed and got an case number, one...

zjiiaoliu by I've been around
  • 884 Views
  • 1 replies
  • 0 likes

Bulk account ZERO Customer care

I'm waiting for the Technician to show up for the appointment scheduled between 12-2 today to connect my service - it's 4 pm now.Customer service Mersida put me on hold for 1 1/2 hour - no resolution. And she was the 3rd person I spoke with. I'm on h...

BSPYYZ777 by I've been here awhile
  • 1723 Views
  • 1 replies
  • 0 likes

Rogers REP threats and misleading information

Hey,   I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...

bilawal123 by I've been around
  • 1789 Views
  • 2 replies
  • 1 likes

Resolved! Ignite Migration & FTTH

Hello all, I'm currently a legacy cable tv, internet, homephone customer and my plan is up for renewal. Rogers finally (after 3 years) convinced me that their Ignite service is the way to go going forward. I keyed my address in their service search b...

gb1234 by I plan to stick around
  • 3234 Views
  • 7 replies
  • 0 likes

What is the number for Ignite?

I was informed that I am now legacy customer by your legacy internet team and there is no more internet support for me. Somewhat concerning for someone working from home.    I phoned 18664464830 yesterday at 5 and left a message and have not heard ba...

Installation Charges

I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...

B1723 by I've been around
  • 2828 Views
  • 3 replies
  • 0 likes

Reminded Why I Left Last Time ... Self Serve Installation

I'm starting to be reminded as to why I left Rogers as a Internet provider in 2021 ... the bill never reflects all the discussions you had with customer service reps. I decided to come back to Rogers after I was offered a deal from Bell but Rogers ca...

bugfan68 by I've been here awhile
  • 957 Views
  • 1 replies
  • 0 likes

Relocation to another city

Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks

Ahmed2023 by I've been around
  • 2319 Views
  • 1 replies
  • 0 likes

Worse Experience

Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...

Mauriz by I've been here awhile
  • 3413 Views
  • 8 replies
  • 0 likes

Installation fee for Rogers Ignite

Is anyone else being charged an installation fee of $149 when changing your current Rogers service to Ignite ?  Website indicates that a $39 install fee is waived but then at end of the call I was advised of this much higher install fee and that it c...

sable1969 by I've been around
  • 6184 Views
  • 4 replies
  • 0 likes

Horrible Customer Service

I ordered for Ignite Internet 1.5 Gigabit for self-instalment on 2 December 2022 for service start on 9 December 2022. The sale person said my house already setup internet wire and I can do self-instalment. Got the confirmation the technician will co...

LapLuu by I've been around
  • 1345 Views
  • 1 replies
  • 1 likes

New Ignite TV set up issues

I set up for add on service for internet Ignite bundle with tv on sep 13. It is still not active despite several calls to call centers and escalation. I spent almost 5-6 hours on call with the tech center. Can someone share an escalation email or a s...

Madi2 by I've been here awhile
  • 1200 Views
  • 2 replies
  • 0 likes

Why is it so difficult to have a technician just show up?

I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...

kapo by I've been around
  • 3983 Views
  • 4 replies
  • 0 likes

Resolved! changing from Ignite TV to Ignite Internet with Smartstream

If I want to move from Ignite TV to an Ignite Internet with Smartstream package what are the required steps? Is it merely an account change or does the shift require a hardware change (i.e. different modem or boxes)? Very hard to find this informatio...

lgsshedden by I've been here awhile
  • 1822 Views
  • 1 replies
  • 0 likes
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