I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...
To Whom it may concern, I have been trying for one month to get a second to ignite the TV box. I called 888-764-3771 at least three times and waited for someone to answer my call for at least 2 hours, but no one came. Finally, I went to a Rogers st...
Roger changed me over to ignite internet , cancelled my old account , created a new account , i have automated billing , i checked my account and i was told account was 2 months payments owing.. After going to store they can't help , on ...
We have just changed to Rogers Ignite and have several older boxes that we own. We have spent HOURS on the phone with different people trying to get these serial numbers removed from our account so someone else can use them. Nobody seems to know ho...
Stack TV has been available on Ignite TV and SmartStream for a while now but I can't find any information about the package on Rogers.com. The Stack TV channels have been available as conventional Flex Channels on Ignite TV since the beginning. How...
I set up for add on service for internet Ignite bundle with tv on sep 13. It is still not active despite several calls to call centers and escalation. I spent almost 5-6 hours on call with the tech center. Can someone share an escalation email or a s...
I need to temporarily deactivate my Ignite bundle as I will be away. Who do I call and how to go about it ? Please provide contact tel numbers (ASAP) as I understand Ignite users have different contact help than Rogers digital users. Thanks in adva...
For the better part of the last week I've been trying to make changes to my Flex Channels - have been on 4 separate chats trying to resolve, the latest issue is that one of the agents put in a work order that's locking down the account - I was told 3...
I have gone in to two different Rogers locations because I have no access to my voicemail. They say it is the last 4 digits of my number (which they kept asking me for repeatedly), but I still can't access my voicemail. It is very frustrating. I am...
I have been on the phone for ONE HOUR! Worst customer service ever!! I am being double billed for legacy and ignite internet services because for the last 3-4 months I have been given mixed messaging about which internet products are compatible with ...
If I want to move from Ignite TV to an Ignite Internet with Smartstream package what are the required steps? Is it merely an account change or does the shift require a hardware change (i.e. different modem or boxes)? Very hard to find this informatio...
So just after I moved to where I am now I got a call from a Rogers sales agent who told me that he's the sales agent for the building and can get me a great deal. I said I already am a customer but would love to hear what he can do for me, he said "O...
I was offered Ignite upgraded for my internet, with a Promise of stable internet. I got the router, and it was not working. I patiently worked with Ignite support for 10 days. They tried various things and finally a technician was requested to visit...
I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...
I would like to get in touch with my Rogers local rep to discuss potentially moving to Rogers from Bell for all of my home services. Please let me know how to do that. The rep came a few months back, but I was not ready to talk then and lost the cont...
I had a brand new ignite TV recever/remote and modem shipped to my house, it's my address but not my nameCan I use the receiver as a second one in my house in my roomRogers has not got back to me on picking it up, so I want to use it ***Edited ...
Can I use a friend's smart phone to set up my Ignite Internet? I don't have one. ***Edited Labels***
helloI have had Ignite Flex 10 for a few months nowI understand the process of Flex Channel exchangeHowever after looking at https://www.rogers.com/web/consumer/ignite-bundles/channels and looking at the TOTAL channels for Flex 10listed channels that...
Hi there Just got my streamer and modem in the mail today was thinking rather than going with the streamer might want to go to live cable instead, is that doable? would there be discounts on the cable since it's Black Friday and all> Thanks ...
We have just switched over to Rogers Ignite Bundled Services and the first bill has come in. I have to submit the bill to claim my internet expenses. With the bundled services I don't know how much the internet is and my company willo not accept th...