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New modem not working

Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...

minault by I'm here a lot
  • 8146 Views
  • 4 replies
  • 0 likes

Frustration with pricing

I have been a Rogers customer for all of my adult life (currently in my 50’s).  As our TV boxes are being decommissioned at the end of April I contacted Rogers to discuss our options.  After spending much time on hold and speaking with multiple repre...

Bones834 by I've been here awhile
  • 667 Views
  • 1 replies
  • 0 likes

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I plan to stick around
  • 24719 Views
  • 44 replies
  • 0 likes

Trying to activate Ignite TV

This has been a very painful process. In the first place I was happy with the legacy service and was being forced to upgrade. Subsequently I had to make several calls as a long standing customer and ran the gamut of agents. The exact price was hard t...

RB34 by I'm here a lot
  • 926 Views
  • 1 replies
  • 0 likes

Two different addresses

Just started yesterday when I log into my Roger's account it shows my ignite internet and telephone at my address but ignite tv at a totally different address not related to me in any way.   My package it ignite 20 plus sports and I can not swap flex...

Biollw by I'm a senior advisor
  • 2558 Views
  • 7 replies
  • 0 likes

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

Renewal of Rogers services

Required to transition to Rogers ignite TV & internet from digital.  Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) .  This package , however, is not available to me. Despite being with Rogers for 30+ year, ...

Greenoaks by I've been around
  • 1141 Views
  • 1 replies
  • 0 likes

Resolved! Service suspension

If I suspend my ignite service while on vacation will there be enough signal to enable me to check my security cameras and mini split   *Added Labels*

TMPP by I've been here awhile
  • 1609 Views
  • 2 replies
  • 0 likes

Move Lead Time

My MIL will be moving in the near future.   What kind of lead time does Rogers need for a move? It will be self re-install her Ignite gear. I would just log into her account and request the move.   Thnx Bill   *Added Labels*

Biollw by I'm a senior advisor
  • 838 Views
  • 1 replies
  • 0 likes

Customer service is terrible

I signed up in mid December and am already cancelling my Ignite TV. Customer Service Rep in the neighborhood promised popular TV package, Crave, AppleTv and internet for $120/month. Apparently when the CSR entered the order, it did not include Crave....

atta1 by I've been around
  • 656 Views
  • 1 replies
  • 0 likes

Early Cancellation Fee

Efc charges as there was no contract between rogers and i but now rogers is asking 322 dollars as a efc charges which i cant   *Added Labels*

Long Wait Times

cannot reach anyone at this company - been trying for over a week I have been trying to get a live person - impossible terrible service i have a tv box not working and need to update by bundle - thats it... and all i get is a 3 hour wait or no connec...

Where are cable internet and TV service pricing options?

https://rogers.com If I go to the above website, the only services offered are MOBILE and 5G internet (prominently, at top of page). Why doesn't the main web site list the cable internet and ignite TV services? Even if I google "Rogers Cable Internet...

strathglass by I've been here awhile
  • 1463 Views
  • 3 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 8094 Views
  • 14 replies
  • 1 likes

Total TV Service

We are new customers to Roger’s for about one week.    We have trouble from day 1.    We had to get a repair person in on day 3 because the system kept freezing up.  We purchased the flex 10 package and have not been able to access the system due to ...

Nicelady by I've been around
  • 2748 Views
  • 2 replies
  • 1 likes

Rogers phone number

What phone number do I call to temporarily suspend my Ignite Internet and TV services while on extended vacation?       ***Added Labels***

Harv1 by I've been here awhile
  • 5816 Views
  • 1 replies
  • 0 likes
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