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Installation charges not mentioned by sales person

I'm here to explain about a unsatisfying & sad experience with Rogers internet! I recently got a Roger's internet connection for my home as my previous provider, Virgin, was pricier than what Rogers was offering me. On my first bill, I was shocked to...

Adarsh1 by I've been around
  • 462 Views
  • 2 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 4559 Views
  • 14 replies
  • 1 likes

Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 309 Views
  • 1 replies
  • 0 likes

Credit check

When signing up for Rogers internet, I agreed to a credit check and they said it was good and my internet was installed a week or so later. When I was checking my credit score I seen that they actually checked it 3 times, on three separate days. I ca...

Bp1897 by I've been around
  • 3364 Views
  • 2 replies
  • 0 likes

Ignite 20 plus 150 vs ignite 20 plus with 500

Is there a big different what would you say the price with ignite tv and internet be just wondering if I got a good deal or not for the ignite 20 plus 150 vs the ignite 20 plus with the 500 thanks   *Added Labels*

Laurajane09 by I plan to stick around
  • 400 Views
  • 1 replies
  • 0 likes

Resolved! Need help with Bill and Ignite Offer

Hello, I've been trying for the past week to get through to a Live Chat Agent, but no luck. I've also called Rogers numerous times, left my number as well, but never got a call back. I would like to discuss my current bill, my discounts which are abo...

asturias7 by I plan to stick around
  • 632 Views
  • 2 replies
  • 0 likes

Very Happy customer

Koodos to Rogers ,a very happy new customer, from the sales agent Jimmy Baroi ,who was very genuine and attentive, in helping me get Rogers Rural Internet. Thank You Jimmy:) and I wish I got our installers name: He was very professional, patient and ...

roxjarvo by I've been around
  • 355 Views
  • 1 replies
  • 2 likes

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 1610 Views
  • 3 replies
  • 1 likes

Ignite Installation Issues

I have big issue of installation, and i called the customer service many times and it seems nobody take care of my case. i have kicked back and forth through different departments , only to know that my case has been filed and got an case number, one...

zjiiaoliu by I've been around
  • 444 Views
  • 1 replies
  • 0 likes

Account cancelled

I was supposed to get my wifi installed on the 31st August evening but I suddenly received an email which said my account has been cancelled. When I called tech support they said it’s because of fraud subscriptions. I don’t understand how they decide...

Resolved! Switching to Rogers Internet Experience

I got a promotion email, and thought it's not bad, I give Rogers a try.  Ever since, it had been a series of phone call and text chat to try fix everything that went wrong with them!!!  Started with the router never got delivered, and the contract pr...

kayWT by I've been around
  • 764 Views
  • 1 replies
  • 0 likes

Resolved! Streaming with pvr record

If I choose to just get internet but with streaming added on, will i be able to record shows like on ignite tv?   *Added Labels*

Teets by I've been around
  • 464 Views
  • 1 replies
  • 0 likes

Clueless service call

Last week we had a Rogers service call to replace a noisy Ignite gateway. Everything was working fine except the gateway was quite noisy after 4 years. A subcontractor showed up. He proceeded to tell us our cable line coming to the house was poor and...

Gwn by I've been here awhile
  • 631 Views
  • 1 replies
  • 0 likes

Thinking of Upgrading to Internet Gigabit 1.5 but...

HiI am thinking of upgrading to Ignite Internet Gigabit 1.5 (current offer)My EXISTING bill is due on around 23- 28 Aug 2023.If I upgrade will I have to pay my existing bill PLUS the new offer,or will my existing bill be absorbed into the new offer (...

dblues by I plan to stick around
  • 480 Views
  • 2 replies
  • 0 likes

Resolved! Incorrect Activation Date

Writing in to see if anyone else has encountered the same issue and what the resolution ended up being.  moving into new condo on July 1st new condo does not offer my previous ISP so I called in on June 12th to get started with a new internet/tv pack...

ngomesy by I've been around
  • 588 Views
  • 1 replies
  • 1 likes

Want to cancel after terrible service.

For 9 days this far I've been trying to work things out with Rogers, but they keep bouncing me back and fourth between departments and no one knows what they are doing.It first started when I tried to edit my flexchannels and it caused the service to...

Crafty4 by I've been around
  • 1108 Views
  • 3 replies
  • 0 likes
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