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Home internet installation delay

Hi All,I placed an order for Rogers ignite 1.5 GB internet in anticipation of a move over two weeks ago. I was previously with Bell. My installation time had been scheduled for Saturday, May 25 between 4 to 6 PM. Between my initial call to place the ...

m_asif by I've been around
  • 1542 Views
  • 1 replies
  • 0 likes

High Pressure Sales at the Door

The Rogers sales guy didn't use the Google door bell. He knocked because I would not have answered the door. I thought it was a neighbour. He launched into a a well rehearsed sales pitch and I had declined numerous times. I told him it was the end of...

finescale by I've been around
  • 2143 Views
  • 4 replies
  • 0 likes

Resolved! 2hours and 32mintues and counting

Hello,  I have never been treated this poorly by Rogers or any other provider, for that matter. Roger obviously doesn't view me as a loyal customer. With Rogers close to 10yrs don't this account.    My story goes like this. On May 7th, I checked my b...

homachine by I've been here awhile
  • 1390 Views
  • 2 replies
  • 0 likes

Frustrated with the Service

I have been out of internet for the whole day, called Rogers for 6 times until 10:30pm….No one can help with the issue. Was told i need to upgrade my modem, fine, please upgrade….then was told monthly fee will double…..i have ran out of all of my wor...

Zivenyin by I've been around
  • 872 Views
  • 1 replies
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Nearly 3 weeks and still no installation

Sorry long story; TLDR gist at bottom:On April 17/2024, I upgraded my current Ignite home internet service to include Ignite TV & home phone. Bell is discontinuing landline service in my neighborhood May 8. My Rogers installation (modem, tv box, etc)...

ACHIAO by I've been around
  • 1036 Views
  • 1 replies
  • 0 likes

Terrible customer service

    Chatted to cancel my internet, the agent tried to make me stay and offered a new plan. I was happy at that time until 2 days later when I reached them again to confirm the new promo, they said they dont see a note on my account. So I forwarded th...

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kkph by I've been here awhile
  • 850 Views
  • 1 replies
  • 0 likes

Renewal of Rogers services

Required to transition to Rogers ignite TV & internet from digital.  Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) .  This package , however, is not available to me. Despite being with Rogers for 30+ year, ...

Greenoaks by I've been around
  • 1589 Views
  • 1 replies
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Loyalty Offers

I am a current Rogers Internet customer.I convinced a friend to switch to Rogers and he got a better rate than I did. When I contacted Rogers to get the same rate, I was denied. How is this possible and what can be done?   **Labels Added**

PaulDube by I've been around
  • 3696 Views
  • 2 replies
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Resolved! Credit promised for installation charges

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...

Jobanwalia by I've been here awhile
  • 3585 Views
  • 8 replies
  • 0 likes

Early cancellations fee

HiI recently acquired an ignite connection, for personal reasons I had to move from my apartment and I was advised that I can transfer the connection to someone in my home or cancel it and they can get a new one.They got a new connection within a wee...

WJ95 by I've been around
  • 3837 Views
  • 1 replies
  • 0 likes

Tablet offer not being followed through

December 1st I was offered a free Samsung Tablet and free data plan. I signed into a new 2 year internet plan and also added 3 new mobile lines. I was told I could decide within 30 days (in case a better offer came up). Despite at least 10+ hours of ...

Ramacdon by I've been around
  • 871 Views
  • 1 replies
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Customer Retention

Been have issues with our internet loosing connection intermittently and it has progressively gotten worse for 3 weeks now. Reached out to tech and they identified the modem is failing. Told them bell is offering fibre on our block for $65.00/month, ...

RobertPat by I've been around
  • 781 Views
  • 1 replies
  • 0 likes

Where are cable internet and TV service pricing options?

https://rogers.com If I go to the above website, the only services offered are MOBILE and 5G internet (prominently, at top of page). Why doesn't the main web site list the cable internet and ignite TV services? Even if I google "Rogers Cable Internet...

strathglass by I've been here awhile
  • 1762 Views
  • 3 replies
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Installation charges not mentioned by sales person

I'm here to explain about a unsatisfying & sad experience with Rogers internet! I recently got a Roger's internet connection for my home as my previous provider, Virgin, was pricier than what Rogers was offering me. On my first bill, I was shocked to...

Adarsh1 by I've been around
  • 1449 Views
  • 2 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 9364 Views
  • 14 replies
  • 1 likes

Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 868 Views
  • 1 replies
  • 0 likes

Credit check

When signing up for Rogers internet, I agreed to a credit check and they said it was good and my internet was installed a week or so later. When I was checking my credit score I seen that they actually checked it 3 times, on three separate days. I ca...

Bp1897 by I've been around
  • 6521 Views
  • 2 replies
  • 0 likes
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