Any benefit at the end of wireless term?
Hi! My plan with device will finish in a few months, I'd to know if there's any benefit renewing my plan (with another device) at the end of my contract? **Labels Added**
Hi! My plan with device will finish in a few months, I'd to know if there's any benefit renewing my plan (with another device) at the end of my contract? **Labels Added**
Okay, this is confusing. Yesterday I received a call from Rogers recommending a device upgrade. The person on the phone told me that I would receive a new phone on my plan as my old device was paid in full. When I opted to choose a device I confirmed...
I recently made an address change in the wireless account profile. Then place an order of new phone. Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I swit...
Hi, we are paying $269.70 on two iPhone 12’sCan I return the phones back and stop the services completely? Also, we are unable to pay anymore. What happens then? **Labels Added**
Hello I have a work phone from Rogers and recently stopped receiving texts messages from a certain provider. Being a business phone could my company block out incoming texts from providers, I am still able to send texts but dont receive them ***A...
I had shipped/returned a faulty Xs Iphone after receiving my new one back in October/20. I am pretty confident I followed the tracking # and found the phone to arrive back at the Rogers depot so I figure why worry right? Well I get my bill for Dec...
Found car broken into phone gone ***Edited Labels***
I have been with Rogers well over 20+ years. I recently moved from my home (where we lived for 18 years). I wanted to upgrade 2/3 phones on my account and learned I cannot process this request, online, until THREE MONTHS after the change of address d...
I recently joined Rogers for two lines at Costco. But I canceled it because I didn't like my cell phone. And I tried to change the $75 plan I chose to buy a new phone, but I couldn't. And I haven't heard from the staff that there is a subscription fe...
Hello, Who can I speak to about the Transfer of Responsiblity on my account that my I have done back in Septmenber and yet it seems like its still a problem as I am being charge for the finance of my phone. Back in the beginning of September, my fa...
How do I remove a phone on my account? **Labels Added**
I have 3 months left on my Edge Premium Tab plan until the contract ends. It subsidized $20/month. I want to buy a new phone at that time. Under the Edge Premium Tab plan, I would have paid say $100/month plus a portion of the new phone. The s...
Want to purchase tablet. I want to talk to someone about buying a tablet ***Edited Labels***
A couple of days ago I changed my wireless phone plan and added a second wireless line through live chat. I got no email stating any changes, nor did I get email with any information about the new phone (like tracking and such). Only email I recieved...
Is it possible to upgrade a phone, but keep your current plan? My partner and I are both on a Talk & Text w/2GB (No Tab) plan. Unlimited Canada-wide voice and text, call display, VM, 2500 call forwarding minutes, conference call and call waiting (we ...
Hi: I want to upgrade my phone online. I currently have a monthly plan of $67 less a corporative discount of 30% and with the new phone I will pay $85 monthly. I am being offered a one time $200 credit. My question is if all the upgrade offer in...
Hi I am a consumer Infinite Plan customer considering iPhone 11 and would want to add a 2nd line to the device via eSIM. This would be a BYOD device. Is this available on my existing Infinite Plan? Thanks. **Labels Added**
I preordered an iPhone 11 pro from Rogers and received it a week ago. The phone does NOT work upon arrival since it cannot connect to the Rogers network. Rogers asked me to return the device and as they have received my returned device, I found I am ...
Last saturday I ordered 3 iPhone XR and 2 of them arrived on wednesday and the last one hasnt been seen.. The two that have already arrived are black and the one yet to be seen is red. Is this a common issue or what?? ***Edited Labels***